Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Associate Director, GCIO Ops Manager
In This Role, You Will
Workforce Strategy & Management
- Define and maintain a rolling 3 year Service line workforce plan in line with Risk & Compliance Financial Plan and aligned to the wider GCIO & Group workforce & location strategies
- Partnering with the GCIO & GBGF Workforce pillar head and People partner teams, to cascade & execute across all Service Line resources, the 3 pillars of workforce lifecycle
- Responsible for maintaining Service Line workforce plans in line with the Strategy and hitting all workforce targets supported by a fully-costed headcount model.
- Business case development for key workforce initiatives such as contractor replacements, orchestration efficiencies and Generative AI impact on Service Line's future state workforce
Financial Management
- Effective budgeting, planning and cost management processes for total spend across Service Line.
- Identification of and delivery against cost optimization levers
- Accurate monthly & FY forecasting & accruals
- Full recovery of all global costs
- Detailed & clear reporting and MI including transparency of cost base for senior Service Line leadership team through accurate, consistent, and timely reporting.
Vendor Management
- Deal Initiation
- Negotiation & Contracting
- Approvals & Execution
- Post Execution
Portfolio & Accountability
- Service Line Portfolio Oversight & Practices
- Service Line Portfolio Finance & Benefits
Governance
- Manage their Service Line CIO's commitments across governance forums, writing papers, proactive management of actions.T
To be successful in this role, you should meet the following requirements
- Strong verbal and written communication skills able to translate complex situations into a simple digestible message and able to tailor message according to the target audience. Able to create impactful presentations and updates for a senior audience.
- Track record of with creating and leading a high-performance global team
- Key influencer of people can demonstrate exemplary teamwork and collaboration skills with ability to gain buy in and support to driving an end state design through to execution.
- Experience of managing within a complex matrix environment
- Deep financial and commercial awareness
- Demonstrable experience in managing significant financial and resource plans, organizational transformation, and project portfolio management.
- Ability to manage and mitigate operational risk effectively.
- Develops and maintains long term relationships with highly critical stakeholders internally and externally.
- Maintains expert knowledge of stakeholder requirements, competitor activities and market trends to influence future direction.
- Strong analytical and problem-solving skills, with the ability to synthesize complex information and make data-driven decisions to drive business outcomes.
You'll achieve more when you join HSBC
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSDI
