Job Description
About Tarento
Tarento is a fast-growing technology consulting company headquartered in Stockholm, with a strong presence in India and clients across the globe. We specialize in digital transformation, product engineering, and enterprise solutions, working across diverse industries including retail, manufacturing, and healthcare. Our teams combine Nordic values with Indian expertise to deliver innovative, scalable, and high-impact solutions.
We're proud to be recognized as a Great Place to Work, a testament to our inclusive culture, strong leadership, and commitment to employee well-being and growth. At Tarento, you'll be part of a collaborative environment where ideas are valued, learning is continuous, and careers are built on passion and purpose.
Role
Responsible for driving customer satisfaction, retention, and account growth across US-based clients. Acts as the primary post-sales owner, work with delivery function to ensure stability, and identifying cross-sell/upsell opportunities especially around custom development in open-source technologies including Microsoft tech stack, ERP, Data & Analytics inclusive of AI.
Own end-to-end customer success for US clients onboarding, working with delivery function to ensure stability, Contract renewal management, and satisfaction.
Build strong executive relationships with client stakeholders (Director/CXO level).
Drive account growth through proactive identification of new initiatives, custom development needs, and modernization opportunities.
Partner with delivery teams to ensure project success, stakeholder management, escalation resolution and customer satisfaction.
Create and execute account plans aligned to client roadmaps and revenue targets.
Track customer health metrics, risks, and expansion opportunities.
Collaborate with pre-sales and technology teams to shape solutions and proposals.
Skills
56 years in Customer Success / Account Management within IT services (mandatory).
Should come from a Delivery/Technical solutioning background. An understanding of technologies in general and a confident representation of technology solutions with a certain depth and breadth would be critical to the role.
An understanding of how a project delivery works and the roles and responsibilities of the primary actors in the game is a must.
Technology background exposure to custom development in open-source stacks including Microsoft ecosystem (Azure, .NET)
Proven experience managing US enterprise/mid-market clients.
Solid understanding of SDLC, delivery models, and managed services.
Excellent communication, stakeholder management, and problem-solving skills.
Ability to work cross-functionally with delivery, pre-sales, and leadership teams.
Experience driving upsell/cross-sell and achieving revenue targets.
