Associate-Digital Product Management

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Global Servicing (GS) Automation team sits within the Servicing Capabilities and Innovation (SC&I) team within Global Servicing's Global Support Enablement and Controls (GSEC) organization. The GS Automation Team collaborates to design, build, and implement process automation for global servicing processes while leading the day to day of our production digital workforce. Our aim is to build an intelligent automation ecosystem that transforms and elevates how we service our customers and colleagues through both traditional and advanced automation tools and capabilities such as API integration, Robotic Process Automation, Human-in-the-loop, Process Intelligence, Generative AI, and Agentic AI

The Automation Operations Enablement team is driving a step change in how we work - harnessing digital, intelligent, and agentic automation to deliver better experiences for our colleagues, customers, and partners. Our Automation Operations Enablement team serves as the heartbeat of automation production: ensuring automations run smoothly, resolving issues in real time, and shaping the roadmap for tools that make operator workflows easier and more transparent. Automation Operations Enablement connects Technology and Business teams to drive automation reliability, transparency, and innovation. We don't just monitor automations - we help build the ecosystem that makes them smarter, safer, and more impactful.

We're looking for curious, collaborative, and forward-thinking people who are comfortable with both operational discipline and innovation. Whether you're experienced with traditional BPMN and RPA automations or exploring the power of AI and Agentic systems, you'll help us evolve how automation supports AMEX's mission to back our customers and colleagues every step of the way.

If you're passionate about blending operations, technology, and innovation - and you want to shape the future of automation operations - this is the place to do it.

How will you make an impact in this role

The Associate -Digital Product Owner of Change Enablement role supports the Change Enablement function across the automation portfolio by identifying, assessing, and prioritizing the changes required to keep production automations running effectively as upstream and downstream systems evolve. The colleague in this role will partner closely with operations, technology, product, and capability teams to manage change requests, maintain visibility to modernization initiatives, and ensure automation changes are sequenced and delivered with minimal disruption.

Key responsibilities

• Partner with business, technology, and capability teams to identify changes needed for existing production automations due to modernization efforts, system changes, or system evolution.

• Gather, document, and refine change requests, business requirements, dependencies, and production impacts.

• Assess and prioritize work based on business value, operational risk, customer impact, and production stability.

• Maintain a clear view of the change pipeline and support roadmap planning for automation updates and enhancements.

• Partner with technology teams to translate business needs into actionable delivery requirements and user stories.

• Support agile ceremonies, backlog refinement, prioritization discussions, and release readiness activities.

• Ensure coordination with testing, operations, and delivery partners is happening timely to support implementation readiness and minimize disruption.

• Provide status updates, risks, and dependency visibility to leadership and key stakeholders.

• Identify opportunities to simplify, standardize, and future-proof automation change management.

Minimum qualifications

• Experience in digital product management, business analysis, process management, automation delivery, or a related corporate environment.

• Strong analytical and problem-solving skills.

• Ability to manage multiple priorities and stakeholders across a matrixed organization.

• Strong written and verbal communication skills.

• Experience documenting requirements, process flows, action logs, and status updates.

Preferred qualifications

• Experience supporting automation, automation operations, or servicing environments.

• Familiarity with agile delivery methodologies and backlog management.

• Understanding of SDLC, testing, and production implementation processes.

• Exposure to automation technologies such as RPA, BPMN/workflow tools, APIs, process intelligence, or AI-enabled solutions.

• Background in servicing, operations, or process modernization initiatives

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.