Associate-Digital Product Management

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Global Servicing (GS) Automation team sits within the Servicing Capabilities and Innovation (SC&I) team within Global Servicing's Global Support Enablement and Controls (GSEC) organization. The GS Automation Team collaborates to design, build, and implement process automation for global servicing processes while leading the day to day of our production digital workforce. Our aim is to build an intelligent automation ecosystem that transforms and elevates how we service our customers and colleagues through both traditional and advanced automation tools and capabilities such as API integration, Robotic Process Automation, Human-in-the-loop, Process Intelligence, Generative AI, and Agentic AI

The Automation Operations Enablement team is driving a step change in how we work - harnessing digital, intelligent, and agentic automation to deliver better experiences for our colleagues, customers, and partners. Our Automation Operations Enablement team serves as the heartbeat of automation production: ensuring automations run smoothly, resolving issues in real time, and shaping the roadmap for tools that make operator workflows easier and more transparent. Automation Operations Enablement connects Technology and Business teams to drive automation reliability, transparency, and innovation. We don't just monitor automations - we help build the ecosystem that makes them smarter, safer, and more impactful.

We're looking for curious, collaborative, and forward-thinking people who are comfortable with both operational discipline and innovation. Whether you're experienced with traditional BPMN and RPA automations or exploring the power of AI and Agentic systems, you'll help us evolve how automation supports AMEX's mission to back our customers and colleagues every step of the way.

If you're passionate about blending operations, technology, and innovation - and you want to shape the future of automation operations - this is the place to do it.

How will you make an impact in this role

The Associate -Digital Product Owner of Digital Operations role will serve as a Product Owner / Analyst supporting the Digital Operations space. The colleague will partner closely with Strategy & Transformation and cross-functional business and technology teams to define the roadmap and implementation plan for Digital Operations capabilities. This includes identifying opportunities, shaping requirements, and supporting delivery from concept through implementation, testing, training, and rollout.

Key responsibilities

• Partner with Strategy & Transformation, operations, and technology teams to identify and prioritize Digital Operations capabilities.

• Help define and maintain the roadmap for Digital Operations products, tools, and enhancements.

• Translate strategic goals into business requirements, user stories, implementation plans, and release priorities.

• Support end-to-end implementation activities including requirement gathering, testing coordination, training support, and rollout readiness.

• Partner with stakeholders to identify pain points, process gaps, and opportunities to improve operator experience and production support visibility.

• Drive alignment across business and technology teams to ensure successful delivery of new capabilities.

• Monitor progress against roadmap commitments and proactively identify risks, blockers, and dependencies.

• Support change management, stakeholder communications, and adoption planning for new solutions.

• Contribute product thinking and thought partnership on how Digital Operations should evolve over time.

Minimum qualifications

• Experience in digital product management, business analysis, process improvement, automation, or operations support.

• Strong customer focus and ability to translate business needs into practical solutions.

• Strong communication, organization, and stakeholder management skills.

• Ability to manage multiple high-priority initiatives simultaneously.

• Experience working across business and technology teams.

Preferred qualifications

• Experience in agile delivery methodology product owner experience a plus.

• Experience supporting implementation, testing, training, and rollout activities.

• Familiarity with Automation Operations, servicing, or production support environments.

• Knowledge of automation capabilities such as RPA, workflow/BPMN, APIs, AI-enabled solutions, or agentic capabilities.

• Ability to challenge the status quo and identify opportunities to simplify and improve operations.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.