Associate-Digital Product Management

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Join Team Amex and Let's Lead the Way Together.

Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express.

The Enterprise Comms & MarTech Experiences (ECMX) team serves as American Express Communications Centre of Excellence, powering digital marketing experiences and servicing communications for our global customer base.

As Associate Product Manager, Servicing Communications Enterprise Enablement, you will support execution of a key product portfolio focused on improving how business teams onboard, manage, and optimize their Servicing Communications inventory.

A central initiative within this remit is the development of the Comms Governance Portal-a centralized, transparent experience for stakeholders that leverages automation and AI to streamline onboarding, intake, approvals, and access to performance insights. In this role, you will partner closely with Product leadership to translate strategic priorities into clearly defined roadmaps, detailed requirements, and structured delivery plans.

You will drive disciplined execution through strong backlog management, high-quality user story development, documentation rigor, and close collaboration with Engineering and cross-functional partners. Operating within a regulated environment, you will help ensure solutions are compliant, scalable, and delivery-ready.

In addition, you will contribute to broader modernization efforts, including support for Lumi data migration and reporting enhancements, maintaining strong governance and delivery discipline throughout.

Core Responsibilities

.Support execution of a defined product roadmap under the guidance of the Product Manager.

.Manage and groom backlog items to ensure requirements are clear, actionable, and delivery-ready.

.Translate business and governance needs into structured user stories with defined acceptance criteria.

.Partner closely with Engineering during sprint planning and delivery to clarify scope and resolve issues.

.Track risks, dependencies, and delivery progress escalate appropriately to the Product Manager.

.Support development of workflow enhancements for onboarding, intake, approvals, and reporting.

.Maintain strong documentation standards to support governance, risk, and audit requirements.

.Assist with UAT coordination, defect tracking, and release readiness activities.

.Partner with Analytics teams to validate reporting outputs and ensure data accuracy.

.Build effective working relationships across Platform, Engineering, Risk, and business stakeholders.

Success Profile

.Strong execution mindset with attention to detail.

.Structured thinker who can break down complex requirements into manageable components.

.Comfortable operating in Agile environments with distributed teams.

.Organized and disciplined in documentation and compliance-heavy contexts.

.Clear communicator who provides transparent updates and escalates appropriately.

.Collaborative team player who thrives in cross-functional environments.

Minimum Qualifications

.2-4+ years of experience in a similar role

.Experience supporting backlog management and Agile delivery practices.

.Experience partnering with Engineering teams in a technology or platform-focused environment.

.Strong written documentation and communication skills.

Preferred

.Experience supporting enterprise platforms, governance tools, or digital servicing products.

.Familiarity with Agile or SAFe methodologies and backlog management tools.

.Exposure to regulated or control-intensive environments.

.Experience supporting reporting, analytics, or platform migration initiatives.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.