Associate - Digital Product Management

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Purpose of the Role

We seek a highly motivated, end-to-end Technical Product Owner who thrives in a fast-paced environment. The selected individual will join the GDM product organization and will help craft best in class Disputes and Fraud Experience for our customers, merchants and customer care professionals. This Technical Product Owner will be responsible executing the disputes and fraud product strategy. The individual should have a passion for technology but customer first mindset , a clear focus on the customer journey, strong communication skills, and the ability to provide clarity and direction across teams.

Responsibilities

• This role is responsible for executing product strategy for the Dispute and Fraud Experience within the enterprise. The role is for a Technical Product Owner for Global Disputes Management (GDM)

• Support in defining new product features, scope, and functions, driving innovation and iterative value delivery

• Serve as Product Owner, using data, external evaluation, customer analysis to help create world class digital products for our colleagues.

• Partner with the product team, Data Science/GenAI team, engineering & business stakeholders to define user stories, and conduct user testing

• Collaborate with internal teams to shepherd your product from ideation to delivery advocating to create the best outcomes

• Coordinate across teams to launch features

• Obtain feedback on the product, using data, analytics, and customer input, to iterate and drive improvements in future releases

• Support the execution of product roadmap and prioritize the backlog

• Collaborating with key product, proposition, Business Architecture, Data Science and Gen AI team, technology & operations stakeholders to define product strategies and vision to bring them on the Disputes and Fraud Journey

Note - Working Hours: IST Afternoon shift: 01:00 PM - 9:00 PM (candidates are expected to work flexible shift timings)

Minimum Qualifications

• 1-5 years of work experience in Product Management.
• 1-5 years in the payments industry, with deep expertise in issuing/acquiring or authorization or disputes/fraud and chargeback management or Network(Amex/VISA/Mastercard etc.) Integration.
• Familiarity with APIs and API testing/governance, payment processing, and core banking systems.
• Strong ability to analyze complex data sets to identify opportunities for growth, using tools like SQL and Power BI/ BigQuery/Tableau.
• Proven experience in Agile methodologies, writing product requirement documents (PRDs), and User Acceptance Testing (UAT).Worked on process management tools like JIRA/Rally/Confluence/Mural etc.
• Have implemented GenAI/ ML integration to products for improving the customer satisfaction and product efficiency. Good understanding of AI/ML could be an added advantage.

Preferred Qualifications

• Have previous exposure to dispute and fraud management system.
• Have good understanding cards payment lifecycle.
• Have a developer background or graduated in Computer Science engineering or related fields could be an added advantage.
• Knowledge of case management platforms like PEGA/Appian/Camunda.
• Worked on UX tools like Figma.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.