Senior Associate Digital Product Management

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role
Digital acquisition is one of Amex's top priorities. Core to delivering on this priority are onboarding and acquisition experiences that enable users to apply for our products with minimal amount of effort, wherever and however they choose.

We are looking for a passionate, talented, and adaptable strategic product owner to own the onboarding journeys for international markets. In this role, you will help reduce friction in the onboarding process while ensuring compliance with the complex regulatory requirements in each country to protect against fraud and other criminal activities.

You will be responsible for:
.Understanding and learning about our users needs, both customers and internal teams
.Working with engineers on a day-to-day basis to execute requirements during the development process.
.Translating requirements into coherent user stories using agile tools and methods. Lead the Agile product development process (Lean, SAFe, Kanban) including writing and refining features and user stories, documenting customer and technical flows, and validating software functionality
.Driving delivery by trouble-shooting issues, de-mystifying complex needs, and leading planning cycles in partnership with your leader and agile champions
.Delivering the product roadmap in collaboration with market & engineering functions, often coordinating with other delivery teams
.Perform research to continuously identify opportunities and develop innovative solutions across consumer and small business segments
.Supporting & collaborating with local market teams to stay on top of market developments & the competition
.Maintaining product features & capabilities backlog
.Continually stay abreast of new digital platform trends and customer needs and the changing regulatory, competitive, and technological landscape

Preferred Qualifications
.2-3 years of experience as a product owner
.Proficient at investigating customer needs and problems
.Robust knowledge of software architectural patterns, systems integration, APIs
.Understanding of software performance monitoring and analytics
.Strong ability to analyze user experience metrics and other data to determine priorities, opportunities, and issues with product
.Ability to define and improve processes
.Strong collaboration & relationship skills - we are a relationship-oriented company, that values diverse perspectives. You will be the evangelist for the strategy and roadmap but won't be successful without bringing others along with you. Your ability to listen deeply, contextualise your insights are essential to achieving the best outcomes.
.In-depth knowledge of Agile processes and principles: backlog refinement, sprint planning, writing user stories, MVP, sprint demos
.Experience in dealing with ambiguity/unstructured problems, simplifying complex problems, ability to use risk based decisioning frameworks, and influencing teams and stakeholders to drive desired outcomes
.Excellent oral and written communication skills Ability to effectively communicate across stakeholders.
.Ability to build positive relationships, and influence decisions with a variety of cross-functional stakeholders
.Proven ability to manage change in dynamic, ambiguous environment, and ability to influence without direct authority among peers and with leaders
.Deep understanding of the acquisitions & onboarding process

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.