Job Description
Business Unit: Credit and Fraud Risk (CFR) is a global function, responsible for making the right credit and fraud risk decisions that uphold operational excellence, drive growth, and accelerate innovation across American Express. CFR combines technology and infrastructure with new computing techniques to make better risk decisions and provide real-time customer communications and fraud servicing.
We are seeking a highly motivated
Associate Product Analyst to join our
Global Data Reporting ecosystem, with a focus on
Outbound Customer Data Bureau Reporting across credit products.
This role is ideal for someone who thrives in a fast-paced, cross-functional environment and is passionate about building
accurate, compliant, and scalable data reporting products that directly impact customer credit profiles and regulatory obligations.
As an Associate Product Analyst, you will support the
end-to-end product lifecycle for outbound reporting solutions, ensuring data integrity, regulatory compliance, and seamless integration with bureau systems. You will work closely with product leaders, engineering, compliance, and data teams to deliver high-quality reporting capabilities.
Responsibilities
- Own product strategy and execution for Outbound Customer Data Bureau Reporting, ensuring accurate and timely reporting to credit bureaus.
- Define and prioritize features, user stories, and backlogs aligned with regulatory requirements (e.g., credit reporting standards), business goals, and customer impact.
- Partner with cross-functional teams (engineering, data, compliance, risk, analytics) to design and implement reporting pipelines and validation frameworks.
- Ensure data accuracy, consistency, and completeness across systems, especially in customer dispute and fraud scenarios.
- Analyze pre- and post-reporting metrics, reconciliation reports, and error trends to drive continuous improvements.
- Support integration of reporting workflows across banking systems, digital wallets, and dispute management platforms.
- Assist in managing the full lifecycle of reporting products—from data mapping and onboarding to validation, certification, and ongoing optimization.
- Drive improvements in data governance, auditability, and documentation for bureau reporting processes.
- Ensure adherence to regulatory and compliance standards (e.g., credit bureau reporting guidelines, data privacy, audit requirements).
- Contribute to building automated, intelligent reporting solutions, leveraging AI/ML for anomaly detection and data quality checks.
Qualifications
- 1+ years of experience in Product Analyst & Data Products, preferably in reporting or compliance domains.
- Strong understanding of Customer Data Reporting, Credit Bureau processes, or Financial Data ecosystems.
- Experience working with data pipelines, data quality frameworks, and reconciliation processes.
- Solid grasp of Agile methodologies — ability to write user stories, manage backlogs, and work in sprint-based environments.
- Strong analytical mindset with the ability to interpret reporting discrepancies and drive resolution.
- Familiarity with data automation, or platforms like LUMI(GCP), OT & LUCY for workflow and decisioning.
- Experience collaborating with risk, compliance, and regulatory stakeholders.
- Strong communication skills — able to translate data and technical concepts into business insights.
- Detail-oriented with a strong focus on accuracy, compliance, and audit readiness.
- Ability to manage multiple priorities in a high-stakes, regulatory-driven environment.
- Curious and adaptive, with interest in emerging technologies like GenAI for data validation and reporting automation.
- Structured problem solver with a focus on root cause analysis and process improvement.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
