Job Description
Our Colleague Experience Group (CEG) is the heartbeat of our collaborative, caring and customer-based workplace culture. Inside CEG, The Colleague Services (CS) organization ensures our colleagues have the best services, capabilities, knowledge, and support that the industry has to offer, enabling them in turn to do their best work for our customers. Specifically, the CS organization manages the ecosystem of CEG platforms, applications, third party partners, colleague insights and reporting, and colleague-related risk, compliance, and governance. It's an organizational imperative that we give our colleagues the same flawless experience inside the company that they give externally to our customers.
To strengthen this ecosystem, we are seeking a Senior Associate Product Manager who will champion product management best practices and Agile principles to deliver exceptional colleague experiences. This role is ideal for a tenacious, adaptable, and optimistic product leader who thrives on building solutions that remove friction and empower colleagues.
Responsibilities
What You'll Do:
As Senior Associate in the Colleague Product team, you will:
- Support product manager in delivering and enhancing Oracle Career and Performance, Learning, and Recruiting systems.
- Collaborate with Scrum Masters, Product Owners, and Project Managers to ensure project data is accurate and up to date.
- Assist in defining business requirements, writing user stories, and refining the product backlog.
- Perform data and pro
Who You Are
- Analytical and detail-oriented, able to break down complex challenges into actionable insights.
- Familiar with Agile tools and methods and comfortable working in iterative, fast-paced environments.
- A strong communicator who can gather input from stakeholders, document requirements, and support alignment across teams.
- Curious and eager to learn about product management, colleague experience, and enterprise platforms.
- Collaborative by nature, with the ability to build relationships and work effectively in cross-functional teams.
Qualifications
Critical factors to success:
- Oracle HCM experience.
- Strong analytical skills with experience in requirements gathering, testing, or process documentation.
- Enthusiasm for exceptional products and services, with empathy for colleagues as end-users.
- Excellent organizational and communication skills across distributed and global teams.
- Experience with AI-enabled HR technologies and decision-support tools
- Knowledge in Jira to manage Agile team boards, backlogs, sprints, and user stories.
- Exposure to product management, product ownership, or business analysis in a technology or HR systems context.
- Preferred: Experience in Recruitment systems.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
