Job Requirements
About the Role
The Associate Collection Manager – Rural is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing the agencies associated with the company in their assigned territory. The role holder ensures the efficient and optimized retrieval of EMIs from customers, while adhering to all guidelines laid out by the bank, thereby contributing to the larger organizational objectives.
Key Responsibilities
Primary Responsibilities
- Manage and undertake the collections process for assigned debts.
- Regularly track the portfolio for specific buckets in the assigned area.
- Track and control delinquency in the area, bucket-wise and DPD-wise, with a focus on non-starters.
- Allocate and achieve targets from agencies and in-house teams.
- Follow up regularly with defaulting customers.
- Ensure adherence to the collection process and legal guidelines.
- Trace absconded default customers and initiate the recovery process.
- Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
- Maintain administrative data related to collections, including updating delinquent account history, maintaining MIS reports, and reviewing collection feedback on a daily, weekly, and monthly basis.
Secondary Responsibilities
- Not explicitly mentioned in the original job description.
What We Are Looking For
Education
- Graduate – Any discipline
- Postgraduate – Any discipline
Experience
- Minimum of 2 or more years of experience in collections.
Skills and Attributes
- Strong understanding of collection processes and legal guidelines.
- Ability to manage teams and agencies effectively.
- Excellent communication and follow-up skills.
- Proficiency in maintaining MIS reports and administrative data.
