Job Requirements
About the Role
The Associate Collection Manager – Suvidha LAP is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing the agencies associated with the company within the assigned territory. The role focuses on optimizing the efficiency of EMI recovery from customers while ensuring adherence to all bank guidelines, thereby contributing to the broader organizational objectives of the bank.
Key Responsibilities
Primary Responsibilities
- Manage and undertake the collections process for assigned debts.
- Regularly track the portfolio for specific buckets within the assigned area.
- Monitor and control delinquency in the area, bucket-wise and DPD-wise, with a focus on non-starters.
- Allocate and achieve targets from agencies and in-house teams.
- Follow up regularly with defaulting customers.
- Ensure adherence to the collection process and legal guidelines.
- Trace absconded default customers and initiate the recovery process.
- Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
- Maintain administrative data related to collections, including updating delinquent account history, maintaining MIS reports, and reviewing collection feedback on a daily, weekly, and monthly basis.
Secondary Responsibilities
- Recommend process changes to improve service efficiency and quality.
- Suggest improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service.
- Leverage in-house synergies through collaboration with internal stakeholders.
What We Are Looking For
Education
- Graduate – Any
- Postgraduate – Any
Experience
- Minimum of 2 or more years of experience in collections.
Skills and Attributes
- Strong understanding of collection processes and legal guidelines.
- Ability to manage and coordinate with external agencies.
- Excellent communication and follow-up skills.
- Proficiency in maintaining MIS reports and administrative data.
- Capability to recommend and implement process improvements.
