Job Requirements
About the Role
The role bearer is responsible for managing a team and coordinating operational recovery activities for the credit portfolio in their assigned territory. This includes administering corporate policies and procedures, ensuring that front-end delinquencies are minimized, and working closely with the legal team to manage delinquencies. The role encompasses end-to-end collection responsibility for the allocated area, contributing to the bank's broader organizational objectives. This is a critical role with direct impact on the financial institution's budget planning.
Key Responsibilities
Primary Responsibilities
- Handle collections for specific products within the assigned area.
- Ensure collection efficiency and manage cost of collections.
- Track and control delinquency bucket-wise and DPD-wise, focusing on non-starters.
- Review account allocations and set collection targets for agencies and in-house teams.
- Follow up regularly with default customers through a dedicated team.
- Ensure adherence to legal guidelines by collection agencies and executives.
- Manage productivity by setting parameters for in-house teams and agencies, and monitor performance.
- Ensure adequate Feet on Street availability area-wise, bucket-wise, and segment-wise.
- Conduct background and reference checks for appointed agencies and DCTs and evaluate them regularly.
- Collaborate with the legal team to take legal action on specified cases.
- Build relationships with key clients to ensure timely collections.
- Determine suitable tactics or strategies for timely collections.
Secondary Responsibilities
- Attract and retain best-in-class talent for key roles within the reporting structure.
What We Are Looking For
Education
- Graduate Any
- Post Graduate Any
Experience
- Minimum of 4 years of experience in collections.
Skills and Attributes
- Strong understanding of collection processes and legal guidelines.
- Ability to manage teams and coordinate with external agencies.
- Excellent analytical and problem-solving skills.
- Effective communication and interpersonal skills.
- Ability to work collaboratively with legal and business teams.
- Proficiency in tracking and managing collection metrics.
