Introduction
As a Associate Customer Success Manager (ACSM) for Apptio line of products, you will be responsible for ensuring that customers have a successful experience using the products, provide ongoing support to customers, monitor their usage of the product, and identify opportunities for upselling or cross-selling. Serve as the primary point of contact for a portfolio of customers, handling any issues or questions they may have and working to ensure their overall satisfaction with the product.
Your Role And Responsibilities
- Support a set of accounts and help with product adoption, renewal and expansion
- Understand Customer's use cases with respect to FinOps and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams.
- Support backend activities such as Business review report preparation, configurations and maintenance of Enterprise
- Discount Program (EDP), process related to GCP Marketplace spend etc.
Required Technical And Professional Expertise
- Strong understanding of Cloud Computing concepts and hands on experience in AWS / Azure / GCP / OCI
- Knowledge of the SaaS industry and software products
- Excellent communication and relationship-building skills
- Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings
- Ability to prioritize and multitask in a fast-paced environment
- 1-3 years of industry experience
- At least a 3-year college degree in an associated field.
Preferred Technical And Professional Experience
- Customer Success experience and proactive engagement with Customers
- Experience in Cloud Cost Optimization
- Experience with CRM software and other customer success tools
