Associate Customer Experience Manager - Udupi location

Role Summary

We are seeking a detail-oriented professional to support campus operations, ensuring process compliance, operational efficiency, and smooth stakeholder coordination.

Key Responsibilities & Outcomes

• Operations & Compliance:
• Ensure 100% adherence to operational processes, SOPs, and hygiene standards
• Performance Management:
• Track operational metrics and KPIs; identify gaps and drive timely corrective actions
• Customer Experience:
• Maintain CSAT score of 4+ through prompt issue resolution and consistent service quality
• Stakeholder Coordination:
• Manage relationships with internal teams, clients, and vendors for seamless execution
• Audit Excellence:
• Ensure hostel audit scores consistently exceed 90% through strong on-ground control
• Initiatives & Projects:
• Support and execute initiatives to improve efficiency, engagement, and business outcomes
• Community Engagement:
• Drive participation in community initiatives to enhance campus experience
• Data & Reporting:
• Maintain accurate data tracking and reporting to support decision-making
  

Eligibility & Skills

• Bachelor's degree in Business Administration, Operations, or related field
• Prior experience in operations coordination or similar role preferred
  
  

Skills: operations,customer experience,csat