Associate Command Center

outscale partners

Gurugram, Gurugram, India

2-4 Years

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Posted 18 hours ago
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Job Description

Load and manage site schedules/rotas and client/emergency bookings in Timegate.
Execute daily control room operations as directed by the National Control Room Manager.
Maintain and update systems like Timegate/APIS, handle subcontractor reports, emails, and emergency cover.
Communicate effectively with clients, operations teams, and employees.
Investigate and report discrepancies and incidents promptly.
Generate and distribute reports (daily/weekly/monthly).
Provide customer service and front desk support outside regular hours.
Support project work and maintain professional standards including punctuality and appearance.
Follow health and safety procedures and pursue skill development.
Perform any other duties assigned by the senior management.
Collaborate with team members to enhance overall performance and ensure adherence to quality standards
Manage a team, handling & monitoring day-to-day activities
Mange team performance, regular connects and performance management
Handle employee requests according to the project deadlines
Interact with Client daily via phone and email
Resolving Talent acquisition related issues, cooperate with other delivery team members, and ensure that the documentation is up to date
Working on analysing data and presentations for Weekly, Monthly Decks
Responds promptly and thoroughly to requests, findings, and communications
Effectively manages multiple tasks ensuring timely completion with accuracy
Ensures 100% adherence to deadlines for reports, audits, and process evaluations, maintaining compliance with SLAs and organizational standards

Qualifications

Overall, 2-4 years of work experience preferably in managing a control/command room business environment.
Graduate/ Postgraduate in any discipline preferrable from the BPO, KPO, BPM service industry.
Strong administrative, customer/client multi-channel (Voice, Email, Meetings) connect experience.
Excellent verbal and written communication. Familiarization with UK, British accent and cultural nuances
Trained in UK communication style and cultural etiquette
Effective organizational skills and ability to work under pressure
High attention to detail.
Strong computer literacy.
Demonstrates self-initiative.
100% Work from Office. Open to extended shift coverage, rotational shifts to meet business requirements, service delivery.
24 X 7 business environment, service delivery. Rotational weekly offs. Not fixed.

Must have skills