Responsibilities:
- Be a Product specialist for the Channel Solutions and provide in-depth technical assistance to clients.
- Assist in deployment and troubleshooting on-the-go.
- Gain in-depth knowledge of products from a content and delivery standpoint.
- Bring new ideas for innovation and automation excellence into the support process and build projects that will help replicate and resolve client issues.
- Record accurate and timely tracking of client issues within our customer Relationship Management system (Salesforce).
- Documentation of newly found solutions and product updates.
- Collaboration with internal teams across the global organization to answer client concerns, and route improvement requests and sales leads.
- Assist Technology teams with building and maintaining resource libraries for clients, including program snippets, documentation, consultancy resources.
- Work on creating complex API, XML streaming feeds and FTP requests (POSTMAN, ARC, SWAGGER, etc.,) to use our data and assist client with query tuning and performance improvements.
- Research and gain knowledge on the rapidly evolving product offerings.
- Assess the technical environment dynamics within the client sites that may impact product performance
- Involve in testing/user-acceptance tests of new implementations.
Basic Qualifications:
- Graduate in Computer Science with 0 to 2 years of experience
- Solid communication skills (English verbal & written)
- Strong technical writing skills.
- Basic level expertise on Microsoft Suite Tools.
- Good knowledge in .Net/.Net Core/C#/Java
- Knowledge on Web Protocols (HTTP, HTTPS, FTP, SFTP, FTPS, etc.) & features/commands
- Proxy Protocols (SOCKS4, SOCKS5, HTTP, Custom, etc.) &
- Web Transport Schemes (SOAP, XML, JSON, etc.)
- Exposure to WINDOWS, UNIX or LINUX environments.
- Basic Implementation knowledge on RDBMS concepts.
- Quick learner and ability to grasp new technologies.
- Demonstrate troubleshooting, follow-through and problem-solving skills, resourcefulness, attention to detail, and strong communication skills.
- Ability to keep pace with rapid changes in products.
- Willing to work in any 5 day shifts and longer night shifts.
Preferred Qualifications:
- Graduate in Computer Science and CommerceFinance is preferred
- Prior experience in client support teams
- Knowledge on Web Development (JavaScript, Java, Python, CSS, PHP, Ruby, .Net, Objective C, R, Perl, etc.)
- Knowledge on Web Services/Architecture (SOA, PAAS, URL/URI, REST, WSDL, WADL, Service Signatures, etc.)
- Knowledge on Network & Security Protocols (Web Sockets, TCPIP, SSL, TLS, etc.)
