Description
The Centre Manager is the face of a Cultfit centre and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.
Years Of Exp
2 to 5 years
Skills Required
Retail Sales, sales communication, sales closure, sales promotion, sales documentation, sales coordination, sales tools,operation management,operation handling, sales operations,customer Experience management,customer engagement,customer consultations,store operation, inventory management
Role
- Sales & Business Growth
- Own monthly targets for memberships, renewals, and upsells.
- Drive walk-in/trial conversions through effective consultations.
- Manage the entire membership conversion process with clean, consistent, and accurate documentation via portal
- Centre Operations Management
- Ensure smooth daily operations using the desired checklist tool
- Oversee class schedules, trainer punctuality, and session readiness.
- Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
- Manage inventory of essentials (first-aid, water) and ensure timely restocking.
- Address operational gaps related to attendance, bookings, equipment, or facility.
- Member Experience & Engagement
- Build strong rapport with members to create a welcoming, community-driven environment.
- Resolve escalations and ensure a smooth before/during/after-class experience.
- Capture and document feedback from members and trainers for continuous improvement.
- Uphold Cultfit's service quality and be the primary representative of the centre.
What Success Looks Like
- Meeting/exceeding sales and conversion targets.
- A consistently smooth, compliant, and high-performing centre.
- High member satisfaction, retention, and NPS.
- Strong centre ambience, audit scores, and operational excellence.
Qualifications And Skills
- Bachelor's/ Diploma degree
- 25 years of experience in sales, operations, hospitality, retail, or service roles.
- Strong communication and customer-handling skills.
- High ownership, problem-solving ability
- Good to have: Passion for fitness, wellbeing, and community building.
Why Join Cultfit
- Comprehensive health insurance and wellness benefits.
- Exclusive access to Cultfit workouts, enabling you to transform your own fitness journey.
- Be part of Cultfit's mission to #makehealtheasy for millions.
- Exposure to sales, operations, customer experience, and business performance.
- High-growth environment with performance-based advancement.
Location
Mumbai
