- Process setup of merchants accurately as per the details on merchant setup forms
- Process maintenance of merchants as per requests received from merchants and RMs.
- Prepare the financial vouchers for merchant settlements
- Perform daily reconciliation of merchant payments, payables and receivables
- To handle all merchant related queries
- Preparation of incentive for merchants and RMs.
- Track and Reprocess the reject transactions
- Update and maintain the financial records as per banks regulations.
Ensure the fee reversals, debit credit adjustments are processed accurately and in a timely basis.
- Complete awareness of policies and procedures for onboarding of new merchants / existing merchants for both POS and E-commerce businesses.
- Ensure all documents ( merchant agreements, trade licence, passport copies, ID documents, MOA, Board resolution etc) required for onboarding are duly submitted as per the check list
- Ensure the documents are completed in all respects
- Perform all system related and negative checks
- Raise exceptions and seek compliance approval wherever required
- Knowledge of general banking with good experience in merchant onboarding procedures and the local policies.
- 1-3 years of cards domain/multi-discipline banking experience.
- Good communication skills (both written & verbal),Good analytical thinking/interpersonal skills
- Strong knowledge on MS Office tools, MIS reporting and analysis
- Hands on experience in any card management system
