Associate - Business Operations

Job Description:

• We are seeking a dynamic and proactive Associate to join our Business Operations team in Bengaluru (Bangalore).
• The successful candidate will be responsible for managing financial operations, ensuring the smooth processing of transactions, enhancing service quality, and engaging with customers through various communication channels.

How you will create impact:

• Enhance Service Quality: Analyze transaction data to identify areas for improvement and implement strategies to enhance service quality.
• Monitor Financial Transactions: Ensure seamless processing and delivery of transactions, addressing any issues promptly to maintain operational efficiency.
• Manage Day-to-Day Operations: Oversee daily operations to ensure efficiency, maintain high-quality standards, and ensure compliance with relevant regulations.
• Customer Engagement: Interact with customers via calls, emails, and messaging systems to address inquiries, resolve issues, and provide necessary assistance.
• Cross-Functional Collaboration: Work closely with teams across Customer Support, Product Development, Analytics, Compliance, and Sales to optimize operations and improve customer satisfaction.
• Maintain Accurate Records: Keep detailed and accurate records of transactions, customer interactions, and operational activities to support transparency and accountability.
• Independent Contribution: Take charge of Key Account Operations with minimal supervision, demonstrating initiative and self-reliance.
• Ownership and Accountability: Proactively manage assigned tasks and projects, taking full responsibility for delivering results and achieving objectives.