Company Profile
Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member's contributions and offers a supportive environment for career development. Come, stay, and grow with us.
Job Description
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Monitor ecommerce application servers, services, and system availability, ensuring uninterrupted platform operations.
- Handle incidents escalated from L1/Command Center and perform initial analysis to identify impact and next steps.
- Coordinate with monitoring teams for alerts, anomalies, and system warnings, driving timely resolutions.
- Escalate issues to L3 teams when required, with proper technical context and documentation.
- Perform routine administrative tasks such as cronjob monitoring, configuration checks, and basic import/export operations
- Support environment health checks across Dev/QA/UAT/Prod and assist in deployment readiness activities.
- Maintain and update SOPs, runbooks, and incident documentation to ensure operational excellence.
- Participate in root cause analysis and contribute to problemmanagement efforts for recurring issues.
- Collaborate with crossfunctional teams to ensure smooth system operations and effective communication.
- Continuously learn platform administration concepts and grow towards advanced ecommerce system support responsibilities.
- Knowledge and experience in SAP Java stack administration is a strong plus.
- Experience supporting mission-critical system and ensuring 24x7 availability of production system.
- Good analytical, problem-solving and conceptual skills.
- Ability to manage multiple tasks, prioritizing and controlling own workload and delivering in a timely fashion.
- Effective contributor to project teams and possess written and oral communication.
Qualifications
Bachelor's degree in Computer Science, Information Technology, related discipline or equivalent experience required.
Minimum 1-2 years of Administration / L1 Support Experience
- 1-2 years of experience in IT support, system administration, or a technical operations role.
- Basic understanding of application support frameworks (L1/L2/L3).
- Familiarity with server environments (Linux preferably), logs, and monitoring dashboards.
- Strong analytical mindset and willingness to troubleshoot issues.
- Good communication skills to coordinate with multiple teams.
- Ability to learn quickly and adapt to ecommerce platform administration
- Exposure to any ecommerce platform
- Basic understanding of SQL, APIs, or system integration concepts.
- Knowledge of monitoring tools
- Scripting familiarity (Shell/Python) is a bonus.
