- Agent Recruitment
- Agent Development
- Meet Business targets
- Customer Centricity
Key Responsibilities/ Key Deliverables:
Agent Recruitment
- Develop various sources of agent hiring & build a team of agent & agent pipe line
- Conduct activity to enhance existing agent footfall to generate fresh referral for new agent hiring
- Implementation of MNYL GOLD process and adhere to the business norms
- Follow agent 9 pointer hiring mechanism & other hiring norms
Agent Development
- Ensure product knowledge by MNYL ways of training Field demonstration (FOD's)
- Development of agent prospecting habits, calling habits and work habits
- Work with agent on planning and reviewing of activities and goals
- Identify the training needs of the agent and work with Trainers to improve the same
Meet Business Targets
- Achievement of monthly, quarterly & yearly business plans
- Improve agent productivity & persistency by regular PRP/IID/GID etc
- Ensure companies product mix sales ratio and adhere to the business norms
- Maintain agent proactivity as per business plan
Customer Centricity
- Be MNYL brand ambassador & a customer champion
- Follow MNYL sales practice to develop deep customer loyalty
- Hold periodical customer meet to understand customer pulse & need
- Ensure customer queries are responded to satisfactorily as per MNYL standard
Desired Competencies
- Sourcing & Selection capability
- Nurturing & Developing talent
- Result orientation
- Customer centricity
- Planning & Execution
MOS:
- Achievement of business plan & GPA
- Recruitment / Development & Activisation of agent as per plan
- Persistency as per MNYL grid
- Achieve GOLD Score as per MNYL standard
- Number of EC/MDRT agent
Measures of Success:
- Achievement of business plan & GPA
- Recruitment / Development & Activisation of agent as per plan
- Number of EC/MDRT agent
