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Assoc Ops Specialist

Replicon
Chennai
3-6 Years
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Job Description

  • Provide level 1 technical assistance related to integrations and automation solutions
  • Maintain a thorough understanding of products, automation, and integrations tailored for customers
  • Handle escalations reported by other teams or customers with a proactive approach
  • Ensure adherence to quality standards, SLA, process, and security policies
  • Collaborate with operational and development teams during triage and resolution of operational issues
  • Follow incident management procedures based on severity
  • Capture detailed documentation on reported incidents and communicate with respective stakeholders
  • Take ownership of reported incidents and drive them to resolution

More Info

Job Type:
Permanent Job
Industry:
Information Technology
Role:
Systems Engineer, System Analyst/Tech Architect
Function:
IT
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Replicon

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Replicon, the Time Intelligence company, has over 20 years of industry leadership and is pioneering a new approach to time management. Time Intelligence elevates time as a strategic asset within an organization, to improve operational productivity, performance, and profitability. Replicons Time Intelligence Platform offers solutions for global time and gross pay compliance, enterprise time management for ERP, professional services automation, and an SDK for continued development - expanding the companys award-winning portfolio of cloud-based products, including complete solution sets for client billing, project costing, and time and attendance.

Job ID: 118229753

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Last Updated: 18-03-2026 04:11:51 AM
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