Assoc Mgr Services Operations

Key Responsibilities

• Clearly understand the portfolio of project requirements and objectives while ensuring project profitability.
• Drive consistency and repeatability of project delivery across the business to ensure tasks are completed on time.
• Proactively manage the health of projects through ongoing quality assurance techniques, reporting, and activities.
• Maintain a high level of customer satisfaction while managing customer escalations as required.
• Accurately forecast project staffing needs and work closely to staff projects while maximizing overall staff utilization.
• Directly manage Project Management staff to inspire them to achieve their best and provide ongoing career development/mentoring.
• Identify and implement key improvement initiatives that result in efficiencies and innovations benefiting external and internal stakeholders.

Qualifications

• Bachelor's Degree in a Technical Field; MBA Desired.
• 8-10 Years of Work Experience; People Management Preferred.
• Ambitious Experienced Professional Services Leader with proven skills.
• Strong Project Management Skills and Enterprise Software Experience.
• Understanding of Professional Services Operations, including Performance Benchmarks/Levers, Resource Deployment, Staff Development, and Partner Management.
• Business-Minded Leader with the ability to understand Technical Situations and have an Executive-Level Presence and Credibility with Customers.
• Demonstrated experience in selling services as part of an Enterprise Software Company.
• Outstanding People/Team Management and Communication Skills.
• Knowledge of Workforce Management.
• Ability to Travel, as needed.