Key Responsibilities:
- Responsible for deliverables of Reporting Analytics team, includes leading team of 2 - 3 Associates Process Manager and a span of 10-15 member team of Reporting Analysts and Sr. Reporting Analysts
- Establish data governance protocols to ensure data quality, security, and compliance with relevant regulations.
Reporting, Visualization, and Communication:
- Design and implement effective reporting frameworks, utilizing advanced data visualization tools to present findings to diverse audiences.
- Prepare and deliver presentations to senior leadership, articulating insights and recommendations in a clear and actionable manner.
Technical Skills:
1. Data Analysis and reporting Tools:
- Proficiency in Microsoft Excel, PowerPoint, VBA and SQL including advanced functions and data visualization features.
- Knowledge of BI tools such as SSIS Packages, Tableau or Power BI for creating interactive dashboards and reports.
- Understanding of statistical methods, Forecasting and Predictive analysis knowledge.
2. Database Management:
- Strong knowledge of SQL for querying databases and extracting data.
- Familiarity with database management systems like Microsoft SQL Server
3. Data Visualization:
- Proficiency in visualization tools like Excel dashboard, PowerPoint, Tableau to create meaningful visual representations of data.
- Ability to create visually appealing and informative reports and dashboards that convey insights effectively.
- Understanding of how to design effective visualizations and best practices in data visualization design.
Required Skills:
- Experience in international BPO operations.
- Strong team management and leadership capabilities.
- Expertise in Advanced Excel, reporting, and analytics.
- Confident RTM handling and ability to manage schedules efficiently.
- Presentation skills ability to create and deliver compelling decks.
- Excellent communication & presentable personality.
- Ability to handle multiple priorities in a high-pressure environment.
