Assistant Vice President Tech Lead

Ready to build the future with AI

At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implementdata, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .

Inviting Applications for the role of AVP - Tech Lead

We are seeking an experienced Delivery Lead with strong expertise in Informatica MDM (IDMC platform) and proven experience in Application Management Services (AMS). The ideal candidate will be responsible for leading end-to-end MDM delivery, managing support engagements, driving governance, and ensuring high-quality service delivery aligned with business objectives.

Responsibilities

Delivery & Program Leadership

• Lead end-to-end delivery of Informatica MDM programs on the IDMC platform.

• Own project planning, estimation, resource allocation, and milestone tracking.

• Ensure adherence to timelines, budget, scope, and quality standards.

• Manage stakeholder communication across business and IT teams.

• Drive risk mitigation, issue resolution, and escalation management.

Informatica MDM & IDMC Expertise

• Provide architectural oversight and technical direction for Informatica MDM (Customer, Vendor, Product domains).

• Lead implementation and enhancement projects using Informatica IDMC (Cloud Data Integration, Data Quality, MDM SaaS).

• Define data governance frameworks, data quality rules, and master data lifecycle processes.

• Ensure integration with upstream/downstream systems (SAP, Salesforce, Data Warehouses, etc.).

AMS & Support Management

• Manage AMS engagements including L2/L3 support.

• Monitor SLA/KPI adherence and drive continuous service improvement.

• Oversee incident, problem, and change management processes.

• Lead release management, patch upgrades, and production deployments.

• Ensure knowledge management and documentation standards are maintained.

Team & Stakeholder Management

• Lead and mentor offshore/onshore delivery teams.

• Collaborate with enterprise architects, data governance teams, and business stakeholders.

• Drive client governance meetings, reporting, and service reviews.

Qualifications we seek in you!

Minimum Qualifications

• Relevant years of IT experience with at least years in Informatica MDM.

• Strong hands-on experience with Informatica Intelligent Data Management Cloud (IDMC).

• Experience in implementing MDM for Customer, Vendor, or Product domains.

• Strong knowledge of Data Quality, Data Governance, and Data Integration.

• Proven experience managing AMS engagements.

• Familiarity with ITIL processes and service delivery frameworks.

• Experience working with enterprise systems such as SAP, Salesforce, Oracle, etc.

• Strong communication, leadership, and stakeholder management skills.

• Informatica MDM / IDMC certifications.

• Experience in cloud platforms (Azure, AWS, GCP).

• Exposure to DevOps, CI/CD pipelines, and release automation.

• PMP / ITIL certification is an advantage.

Preferred Qualifications/ Skills

• Strategic thinking and problem-solving

• Client-facing communication skills

• Strong delivery governance mindset

• Ability to manage multiple projects and support tracks simultaneously

• Continuous improvement orientation

• 16x5 standard business hours coverage 24x7 on-call during critical periods

• Remote/hybrid with occasional travel for onsite engagements (as needed)

• Participation in on-call rotation for production support

Why join Genpact

• Lead AI-first transformation - Build and scale AI solutions that redefine industries

• Make an impact - Drive change for global enterprises and solve business challenges that matter

• Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

• Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

• Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build

• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.