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Inviting applications for the role of Assistant Vice President, Operations
The role of Global operating leader in Genpact is a high visibility role with an accelerated career path and immense growth potential. We are looking for a self-starter who is upbeat, agile, and can effectively lead operating teams, enabling them to deliver compelling financial outcomes while improving efficiency.
In this role, you will:
. Own end-to-end client service delivery and P&L
. Drive and lead new/existing relationships with a set of valuable clients leading to a balanced P&L
. Work closely with client CXO's and process owners, Genpact operating teams and global relationship managers for key accounts
. Develop a strategy for winning and transitioning new deals while running and growing the existing relationships
. Be responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding and enabling robust transitions, delivering ongoing client happiness through consistent high class service delivery, and thereby ensure high NPS, cross sell and profitability
. Follow a structured road map beyond 18 to 24 months to tackle bigger leadership roles for the vertical
. Own the way in implementing new technologies in operations and display a strong executive presence
. Collaborate for the new deal process including solutioning, pricing, due diligence, transition and stabilization
Responsibilities:
. Manage outsourced services delivery to ensure customer happiness and increased revenue through client up-sell
. Collaborate and work with Genpact s global business and functional leaders to build and commercialize existing and new product offerings
. Take a lead and work closely with digital teams to introduce breakthrough technology solutions into operations
. Lead global operations to achieve and exceed P&L expectations
. Use lean six sigma framework to drive continuous performance improvement
. Implement appropriate mechanisms to identify, understand and bring up performance gaps and/or performance breakthroughs including developing and implementing improvement plans to close performance gaps.
. Collaborate for the new deal process including solutioning, pricing, due diligence, transition and stabilization
. Hiring and retaining the right talent, provide career pathing for the team
. Building a leadership pipeline
. Drive delivery excellence and strive to drive process transformation and simplification in the delivery
Qualifications we seek in you!
Minimum Qualifications
. Master%27s degree from a leading university with outstanding academic achievement
. Experience in leading change in operational performance through technology interventions and digitalization
. Experience in Finance & Accounting domain preferably
. Ability to influence a team of peers and stakeholders not in direct line of supervision should establish credibility to operate as first among equals among the Consulting Leadership.
. Commercial and financial acumen in understanding P&L, planning and control of the CAPEX and OPEX related to his/her field
. Hands-on growth mentality paired with a productivity drive
. Experience of running and leading remote teams
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Job ID: 144286257
