Assistant Vice President - On-Prem Leader and Solutioning Lead

Inviting applications for the role of Assistant Vice President - On-Prem Leader and Solutioning Lead

The Lead role of Data Center Operations, Management, and Support, responsible for overseeing and managing all aspects of operations, management, and support within a data center. This position plays a critical role in ensuring the efficient functioning of the data center and maintaining the integrity, availability of data and systems and strategically work with client on optimizing the physical Data Center footprint. The role will serve as both an OnPrem Infrastructure Leader and a Solutioning Lead from the practice organization, playing a dual role in service delivery excellence and strategic solution development. In addition to managing endtoend data center operations, this role will be accountable for leading RFP responses, new solution creation, AIdriven automation initiatives, and digital transformation programs that drive growth for the business

Responsibilities
.Lead and supervise a team of operations, management, and support staff, providing guidance, training, and performance evaluations.
.Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
.Collaborate with various departments, such as IT, network engineering, and security, to ensure seamless operations and timely issue resolution.
.Implement and maintain data center security protocols, including access controls, firewalls, and intrusion detection systems as well as work on physical access management for data centers.
.Develop and execute disaster recovery and business continuity plans to minimize downtime and ensure data integrity.
.Manage vendor relationships, including procurement, contract negotiation, performance evaluation and asset management.
.Prepare and present reports on key operational metrics, highlighting trends, challenges, and recommendations for improvement.
.Stay updated with industry trends and advancements in data center operations, management, and support, and implement best practices accordingly.
.Strategically discuss with client on optimization and cost effective approaches

Own and drive endtoend RFP processes for onprem infrastructure, hybrid cloud, data center operations, and modernization deals.

. Partner with sales, bid management, finance, and delivery to create winning, highquality proposals.

. Translate client requirements into architecturally sound, costoptimized, and deliveryready solutions.

. Create solution blueprints, estimations, staffing models, SLAs/OLAs, pricing inputs, and transformation roadmaps.

. Lead the development of new service offerings, reusable assets, accelerators, and frameworks in onprem infrastructure and hybrid models.

. Evaluate emerging technologies and integration opportunities across AI, automation, observability, and edge computing.

. Work closely with the practice team to shape nextgen offerings and reusable components.

. Identify opportunities to apply AI, GenAI, and automation across data center operations to enhance efficiency, reduce downtime, and optimize resource consumption.

. Drive initiatives using automation tools (AIOps, ITSM automation, predictive modeling, selfhealing systems).

. Lead automation assessments, implementation planning, and ROI/business case preparation.

. Engage with clients to design transformation roadmaps including onprem modernization, hybrid cloud adoption, data center footprint optimization, and migration strategies.

. Position Genpact's AI Gigafactory assets, accelerators, and industryleading digital capabilities as part of the transformation journey.

. Advise customers on technology strategy, architecture evolution, and operational maturity.

. Develop PoVs, whitepapers, solution overviews, and clientfacing collateral to support practice growth.

. Conduct internal capability development, mentoring, and knowledgesharing sessions.

. Support teams with technical expertise during prospect discussions and orals.

Qualifications we seek in you!

Minimum Qualifications

.Bachelor%27s degree in computer science, information technology, or a related field.
.Proven experience in a leadership role within a data center or IT operations.
.Strong knowledge of data center operations, including server administration, network management, and storage technologies.

. Experience with solution development, RFP responses, and proposal creation.

. Knowledge of data center automation tools and AIOps platforms.

.Proficient in using data center management tools and monitoring systems.
.Excellent problem-solving skills and ability to make data-driven decisions.
.Exceptional leadership and team management skills, with the ability to motivate and inspire a diverse workforce.
.Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and external partners.
.Detail-oriented with strong organizational and time management skills.
.Ability to work under pressure and handle multiple priorities in a fast-paced environment.
.Knowledge of data center security protocols and best practices.
.Familiarity with industry standards and regulations, such as ISO 27001, PCI DSS, and GDPR.
.Willingness to work flexible hours, including weekends and holidays, as required.

.Excellent business process and change management skills with ability to develop strategy, evaluate efficacy, influence stakeholders, drive implementation and measure success.
.Strong quantitative, analytical, problem-solving skills, including the ability to accumulate, organize, and assimilate large amounts of information.
.Ability to meet strict deadlines while managing multiple tasks with competing priorities.