Assistant Vice President - IT Infrastructure

HDB Financial Services Ltd.

Mumbai, India

15-17 Years

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Posted 27 days ago
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Job Description

Job Role

IT Facilities management and support
Helpdesk /Service Desk Support
IT Asset Management (Hardware/Software)
Endpoint software and security compliance Management
Vendor Evaluation/Management
IT process Automation evaluation and implementation
IT Project Roll outs
IT Procurement & Payment process
IT Budget preparation, Tracking and finance dashboard creation
IT Asset disposal & compliance reporting related to it
User access & Review management
Handling of IT EUS related audits
Governance through MBR/QBR

Key Responsibilities

Manage escalations and take it to logical conclusion
Manage IT audits and closure of the audit points
Manage Antivirus ,software & Patch compliance with 100% accuracy
Manage endpoint compliance from software licensing & usage prospective
Ensures that systems, processes and methodologies are maintained, followed to ensure effective monitoring, control and support of service delivery
Plan and implement upgrades needed to maintain service levels
Develop and lead the replacement of infrastructure at end of life
Asset Reconciliation (Hardware/Software) at set frequency
Timely vendor billing reconciliation payment release.
Understand the process gaps and look for improvement areas
Set processes / Policies for improvement on Security, efficiency, SLA, cost
Interact with Vendors on regular intervals by means of weekly/monthly review for ensuring service quality
Follow good practices on Configuration and Change Management, Incident and Problem Management. SLA metrics and Escalations to Manage Service
Manage escalations and take it to logical conclusion
Initiate internal Customer satisfaction survey to gauge the service quality
Prepare monthly dashboard for higher management with low lights / High lights
Identify opportunities to simplify IT Service Desk operations through continuous improvement initiatives.
Manage timely IT asset procurement for timely asset allocation to new joinee
Manage timely IT asset disposal as per criteria & policy set by organization
Preparation of yearly IT budget, tracking throughout the year and sharing quarterly dashboard to finance
Manage User access management for applications getting used in organization & carryout reviews of all access at quarterly basis
Provide occasional out of hours support

Skills/Competencies Required

Minimum 15+ years .Experience in end user segment
ITIL Certified preferable
Degree in IT or related discipline
Good understanding of desktop hardware/ operating systems, endpoint security with basic of networks, telecoms, etc
Probing and analytical approach with the ability to pre-empt potential problems and identify inefficiencies
Reporting & Documentation
Vendor Management and Negotiations
Skill Management/Development
Project Management
Good understanding of end point IT security,backup and data protection/Encryption
IT Asset procurement/ disposal
User access management for applications
Budget preparation/ tracking & finance dashboard preparation
Experience from BFSI industry preferable