Assistant Store Manager

We are seeking a proactive, high-ownership Assistant Store Manager to oversee daily store operations, lead a passionate team, manage customer relationships, and drive sales performance. This role is crucial in maintaining luxury standards, supporting team development, and ensuring seamless studio functioning to deliver exceptional customer experiences.

Key Responsibilities

Smooth Studio Operations

• Ensure all customer appointmentswalk-in, regular, and virtualare conducted efficiently and on time
• Maintain studio ambiance, display hygiene, and overall in-studio experience as per luxury standards

Pre-Visit CRM Management

• Monitor and respond to leads from Instagram, WhatsApp, and web channels
• Ensure all inquiries are acknowledged promptly and converted into booked visits
• Assign and track lead responses to the appropriate team members

Post-Visit CRM Management

• Handle all client follow-ups for order updates with accurate and timely information
• Ensure clients receive professional communication throughout production and delivery

Sales Target Ownership & Performance Tracking

• Take ownership of store and team sales targets
• Track daily and weekly progress toward goals
• Maintain and update performance dashboards (e.g., conversion rate, revenue booked, AOV)

Team Leadership & Development

• Mentor team members on career growth and motivation
• Foster a high-performance culture through ongoing feedback and support

Studio Scheduling & Activity Planning

• Assist the Store Manager with creating team rosters to optimize work hours
• Plan training sessions, improvement tasks, and marketing activities during lean periods

Product Quality Checks

• Coordinate final product quality checks with the head office team
• Report product-related feedback accurately to the fulfillment head

Studio Data Management

• Ensure timely and accurate updates of all studio-related data (leads, visits, orders, follow-ups)
• Maintain system hygiene to support smooth operations and reliable reporting

Reporting & Insights

• Support the Store Manager in preparing weekly/monthly performance reviews
• Highlight successes, challenges, trends, and areas for improvement
• Provide actionable suggestions to enhance studio performance

Operational Improvements (Good to Have)

• Identify gaps in customer experience or studio operations
• Propose or co-create new SOPs for smoother, more efficient functioning