Assistant Store Manager

Job Title : Assistant Store Manager

Location: Hyderabad

About Us:

Traya is an direct-to-consumer hair care brand platform provides a holistic treatment for consumers dealing with hairloss. The Company provides personalized consultations that help determine the root cause of hair fall among individuals, along with a range of hair care products that are curated from a combination of Ayurveda, Allopathy, and Nutrition. Traya's secret lies in the power of diagnosis. Our unique platform diagnoses the patient's hair & health history, to identify the root cause behind hair fall and delivers customized hair kits to them right at their doorstep. We have a strong adherence system in place via medically-trained hair coaches and proprietary tech, where we guide the customer across their hair growth journey, and help them stay on track. Traya is founded by Saloni Anand, a techie-turned-marketeer and Altaf Saiyed, a Stanford Business School alumnus.

Our Vision:

Traya was created with a global vision to create awareness around hair loss, de-stigmatise it while empathizing with the customers that it has an emotional and psychological impact. Most importantly, to combine 3 different sciences (Ayurveda, Allopathy and Nutrition) to create the perfect holistic solution for hair loss patients.

Role Overview:

The Assistant Store Manager plays a key role ensuring smooth day to day operations at Clinic/ store, supporting the store manager in delivering excellent customer experiences driving product understanding and maintaining the clinics operation excellence.

Responsibilities:

• Customer experience: Ensure every customer is welcomed, and guided through their visit in a warm and professional manner
• Help resolve any customer concern or queries, related to treatment, appointment or products
• Support in conducting scalp test or consultation where required

Clinic Operations:

• Monitor daily store opening / closing activities
• Ensure the clinic is clean. Organized, and stocked with required inventor
• Asist with managing appointments, walk in and escalations

Sales and Product Support:

• Support the coaching team in explaining treatment kits
• Product usage and reorder benefits
• Up-sale or recommend suitable products based on customer history
• and needs
• Help with the kit making and App onboarding, wherever needed

Team Coordination:

• Coordinates with doctors, coaches and backend team, to ensure seamless clinic functioning
• Act as a point of contact in an absence of a manager
• Maintain shift rosters and ensure timely updates are shared
• Reporting and inventory
• Track footfall and daily sheet and maintain MIS reports
• Ensure Accurate inventory management from receipt to usage
• Race any requirements for stock replenishment or support material

Skills and Requirements:

• Bachelor's degree in any fields preferred
• 1-3 years of experience in customer facing roles (retails, wellness, Healthcare ) preferred
• Strong communication and interpersonal skills
• Basic knowledge of excel, google office sheets
• Comfortable with tech-based processes (Apps Usage and CRM Tools )