Company Overview
Reliance Retail is India's leading retailer, recognized for its extensive omni-channel presence across diverse store concepts and digital platforms. As a dynamic, innovative company, we deliver top-quality products and superior customer service to a wide base nationwide, continually enhancing opportunities for employees and partners.
Job Overview
The Assistant Store Manager at Reliance Retail will support the management and efficient operation of our retail outlet in Dharwad, Belagavi. This is a full-time, mid-level position, requiring a minimum of 4 to a maximum of 6 years of relevant work experience in retail. The successful candidate will demonstrate strong leadership and operational expertise, contributing to the overall success of the store.
Qualifications And Skills
- Minimum 4 years of experience in retail operations with proven ability managing day-to-day store activities and overseeing workflows.
- Team Leadership skills that include motivating, guiding, and developing staff to achieve store performance targets and a collaborative environment.
- Merchandising expertise, with experience in planning and optimizing store layouts and product displays to drive sales and customer engagement.
- Staff Training capabilities, ensuring employees are well-equipped to perform their roles and adhere to company processes and service standards.
- Visual Merchandising skills to create attractive and compelling product presentations and displays in alignment with company branding.
- Customer Service proficiency, consistently delivering positive experiences and effectively handling customer queries and complaints.
- Sales Forecasting experience, with the ability to analyze sales trends, monitor inventory, and plan accordingly to maximize revenue.
- Retail Operations (Mandatory skill), demonstrating sound knowledge and application of standard operating procedures, compliance, and daily store management tasks.
Roles And Responsibilities
- Assist the Store Manager in overseeing daily retail store functions while ensuring the smooth execution of all operations and processes.
- Lead and inspire the store team, driving high levels of productivity and employee engagement through training, coaching, and support.
- Implement merchandising plans, including in-store promotions and strategic product placements, to enhance shopping experiences and boost sales.
- Monitor store inventory, coordinate with suppliers, and ensure that stock levels and product availability align with sales forecasts.
- Uphold company standards of customer service, swiftly addressing any concerns to maintain high satisfaction and encourage repeat business.
- Support recruitment, onboarding, and training of new team members in accordance with Reliance Retails policies and operational guidelines.
- Analyze sales data and prepare reports for management, while recommending actionable improvements to meet business objectives.
- Ensure the store environment remains safe, clean, and compliant with health, safety, and regulatory requirements at all times.
