Assistant Soft Services Manager

• Supervise daily soft services operations including housekeeping, horticulture, pest control, and cleaning equipment maintenance

• Ensure smooth operational continuity and service efficiency across assigned sites

• Monitor vendor performance against SLAs and contractual obligations

• Conduct regular inspections and audits to maintain service quality standards

• Ensure compliance with health, safety, and environmental regulations

• Manage staff scheduling, attendance, grooming, and performance KPIs

• Conduct training sessions for housekeeping and soft services staff

• Act as primary liaison between clients and vendors for issue resolution

• Collect and address occupant feedback and service requests promptly

• Manage inventory of consumables, cleaning supplies, and operational materials

• Process vendor invoices and track operational expenses

• Assist in budgeting, reporting, and documentation of facility operations

• Maintain MS Office-based reports, MIS, and service records

• Ensure adherence to facility policies and operational procedures