Assistant Manager – Soft Services

• Manage soft services operations including housekeeping, mail room, concierge desk, horticulture, pest control, and healing room maintenance

• Monitor ServiceNow workflows and ensure timely resolution of facility tickets

• Conduct daily site inspections to ensure cleanliness, safety, and compliance standards

• Coordinate logistics for meetings, conferences, client visits, and internal events

• Evaluate vendor performance against SLAs and operational KPIs

• Verify vendor staffing levels and ensure contractual compliance

• Conduct grooming inspections and audit attendance records of facility staff

• Ensure cafeteria, pantry, and common areas are maintained to quality standards

• Coordinate building maintenance activities with relevant stakeholders

• Manage client relationship issues and ensure timely resolution of escalations

• Organize training sessions for facility executives and vendor teams

• Process monthly invoices and validate statutory compliance (ESI, PF, etc.)

• Prepare Monthly Management Reports (MMR) and Quarterly Business Reviews (QBR)

• Maintain key inventory and access management systems

• Support OPEX budgeting and cost tracking activities

• Ensure adherence to hygiene protocols, safety standards, and cleaning schedules

• Manage pest control, horticulture, and landscaping vendor operations

• Track consumables, housekeeping supplies, and stationery requirements

• Maintain attendance records and shift schedules for facility teams

• Support recruitment and onboarding of facility staff

• Coordinate event setups and support corporate events execution

• Liaise with security teams for material movement and access control

• Maintain facility compliance records including audits and SLA tracking

• Oversee mail room operations and daily logistics support

• Ensure timely closure of ServiceNow and QR-based tickets

• Prepare operational reports and share updates with leadership teams