The Assistant Retail Store Manager supports the day-to-day operations of the store, ensuring excellent customer service and efficient store management. This role involves attending to customers, promoting spa services and products, managing home delivery orders, and maintaining a welcoming environment for both customers and their pets.
Key Responsibilities:- Greet and assist customers in-store, ensuring a friendly and personalized shopping experience.
- Actively pitch and promote spa services and membership plans to customers.
- Manage and coordinate home delivery orders, ensuring timely and accurate fulfillment.
- Support the Store Manager in daily operations, including inventory management, visual merchandising, and staff coordination.
- Handle customer queries, complaints, and feedback professionally to ensure satisfaction and repeat business.
- Maintain cleanliness and organization of the store and spa areas.
- Ensure compliance with store policies, safety standards, and operational procedures.
- Build rapport with pet owners and ensure pets are comfortable and welcome in the store environment.
Requirements:- Prior experience in retail, customer service, or a similar supervisory role preferred.
- Excellent communication and interpersonal skills.
- Strong sales and pitching abilities.
- Organized, detail-oriented, and able to multitask in a fast-paced environment.
- Comfortable working around pets (dogs, cats, etc.).
- Flexibility to work weekends, holidays, and shifts as required.
Preferred Qualifications:- Experience in the pet care, wellness, or spa industry.
- Basic knowledge of inventory management systems or POS software.
- Passion for pets and customer care.
Defence Colony/Saket
