Assistant Reservations Manager

Company Description

IHG Hotels & Resorts is a leading global hospitality company dedicated to providing True Hospitality for Good. With a portfolio of 19 distinct hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programs, IHG operates more than 6,300 hotels in over 100 countries and has a development pipeline of over 2,000 properties. The brand categories include Luxury & Lifestyle, Premium, Essentials, and Suites, alongside exclusive partnerships like Iberostar Beachfront Resorts. With a workforce of approximately 345,000 across its hotels and corporate offices worldwide, IHG excels at creating exceptional experiences for travelers. Explore IHG's offerings and join a team built on a legacy of excellence and innovation in the hospitality industry.

Role Description

Monitor the daily operations of reservations

Control rooms inventory including allocation and reservations to areas of maximum yield and black out dates

Develop and conduct rooms based marketing activities

Track sales programs/promotions/advertising and provide feedback as necessary to relevant departments

Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting

Monitor front office tracking of guest history data

Create and maintain allotments

Record and analyze guest questionnaires on a monthly basis

Ensure accuracy of guest history and client profiles in Data Base

Track market codes

Load and maintain rates in IHG reservation system

Maintain rate in Website

Collate, maintain and distribute relevant information and data obtained from both existing sources (consultants, economic forecasters) and external sources

Manage Hotel Bank and GDS close out/opening-up dates, if applicable

Complete end of month sales report

Prepare weekly sales strategy reports

Ensure all Groups are contracted

Conduct market research and analysis

Monitor and evaluate contemporary sales and marketing initiatives and trends

Monitor and evaluate economic, political and social issues/changes

Report on competitor activity

Chairs and conducts Sales Strategy meetings weekly or as directed by Regional Sales & Marketing Manager

Participate in preparation of strategic plans for region

Consider and comment on economic, political, social activity and trends which are likely to influence business outcomes

Access and assess sales and marketing data

Works with superior on manpower planning and management needs

Works with superior in the preparation and management of the Department's budget

Qualifications

• Strong skills in Reservations management to ensure efficient and accurate booking processes.
• Customer Service and Communication skills to deliver exceptional guest experiences and manage inquiries effectively.
• Experience in Sales to drive revenue growth and optimize occupancy rates.
• Proven ability in Training and mentoring staff for effective team performance.
• Proficient in using hotel reservation systems and other technologies related to the role.
• Organizational and problem-solving skills with attention to detail are highly desirable.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Previous experience in reservations or a similar role within the hospitality industry is an advantage.