Mission
Orchestrate the directors day-to-day life operations to remove friction and protect focus.
Key Responsibilities
- Menu & nutrition: Weekly meal planning, grocery sourcing, pantry/fridge rotation, dietary preferences tracking.
- Domestic staff: Hire/verify (ID, references), schedule rosters, SOPs for cleaning/laundry/kitchen, training, performance checks, backups/relief.
- Vendors & maintenance: AMC tracking, repairs (HVAC, appliances, vehicles), service logs, warranty claims, price negotiation.
- Travel & logistics: End-to-end itineraries (flights/trains/cabs/hotels/visas), check-ins, seating, special requests, luggage handling.
- Calendar & errands: Medical appointments, school/club renewals, gifts, couriers, purchases/returns.
- Events & guests: Small events/dinners, guest rooms readiness, meet-and-greet coordination.
- Safety & compliance: Staff ID register, police verification if required, emergency kits, first-aid restock, driver duty hours.
- Budget & records: Monthly household budget, expense logs, petty cash, invoice files, vendor payments (with accountant).
- Confidentiality: Handle sensitive information discreetly.
Requirements
- 5+ years managing premium households or hospitality ops.
- Strong Hindi & English; driver's license preferred.
- Vendor negotiation, scheduling tools (Google Calendar/Sheets), WhatsApp discipline.
- High integrity, calm under pressure, get-it-done attitude.
- Comfortable with on-site problem solving whenever required.
KPIs
- On-time task completion 95%
- Zero missed travel/calendar items
- Monthly budget variance within 5%
- Staff attendance/turnover within target; guest satisfaction feedback
