The candidate will have a strong personality and experience managing call center technology and in workforce management, the ability to think outside the box is crucial. Must be a team player with strong interpersonal skills
Develop and optimize staffing resources
Develop and manage strategy to run outbound campaigns, ensuring the saturation and penetration targets are achieved
Understand technology systems and create viable dialing campaigns to achieve departmental objectives
Partner with business leaders to develop new functionality to improve the borrower and agent experience
Collaborate with internal and external partners to maximize the achievement of business goals
Lead and mentor team members in building out the Analytics function completing required training and certifications
Work collaboratively with regional and global partners in other functional units; ability to navigate a complex organization
Excellent project management and organizational skills and capability to handle multiple projects at one time
Proficient in MS Office applications (Excel, Word, PowerPoint)
Knowledge in area of focus
Nice to have First-hand experience in US consumer collections operations
