Assistant Manager - Talent Acquisition (Hospitality)
Location: Delhi NCR
Department: Human Resources
Reporting To: Manager – Talent Acquisition / Head – HR
Role Overview
We are looking for an Assistant Manager - Talent Acquisition with experience in hospitality hiring to drive end-to-end recruitment across our operations.
The ideal candidate should have a strong understanding of hotel industry roles, service standards, and hospitality talent, and should be able to identify candidates who align with a high-quality, service-driven environment.
This role will play a key part in building teams that directly impact customer experience and operational excellence.
Assistant Manager – Talent Acquisition (Hospitality)
1. End-to-End Recruitment
- Manage the complete hiring lifecycle for hospitality roles including:
- Front Office / Guest Relations
- Housekeeping staff
- F&B service and kitchen staff
- Operations / Floor executives
- Source, screen, and shortlist candidates as per role requirements
- Conduct initial interviews and coordinate further rounds
2. Hospitality-Focused Candidate Assessment
- Evaluate candidates on:
- Grooming and presentation
- Communication and interpersonal skills
- Service mindset and guest-handling ability
- Ensure alignment with hospitality service standards
3. Sourcing & Pipeline Development
- Build strong sourcing channels through:
- Hospitality institutes and hotel management colleges
- Job portals (Naukri, Indeed, etc.)
- Industry referrals and networks
- Maintain a ready pipeline of trained hospitality professionals
4. Industry & Vendor Coordination
- Collaborate with:
- Hospitality staffing agencies
- Training institutes and placement partners
- Strengthen talent supply channels for consistent hiring needs
5. Stakeholder Management
- Work closely with Operations teams to understand:
- Role requirements and expectations
- Shift structures and deployment plans
- Ensure hiring aligns with on-ground operational needs
6. Offer Rollout & Joining Conversion
- Manage offer rollouts and candidate engagement
- Ensure high offer-to-joining conversion
- Actively manage drop-offs through continuous follow-ups
7. Reporting & Data Management
- Maintain recruitment trackers and dashboards
- Track key hiring metrics:
- Time to hire
- Offer-to-joining ratio
- Source effectiveness
- Share regular hiring updates with stakeholders
Candidate Profile
Education:
- Graduate / Diploma in Hotel Management or Hospitality preferred
Experience:
- 1–3 years of experience in hospitality hiring / recruitment
- OR prior experience in hotel operations with exposure to hiring
Skills & Competencies
- Strong understanding of hospitality roles and hiring standards
- Ability to identify candidates with strong service orientation
- Good communication and interpersonal skills
- Strong coordination and follow-up ability
- Ability to work in a fast-paced, multi-location environment
- Basic proficiency in MS Excel / Google Sheets
Key Success Metrics
- Timely closure of open roles
- High offer-to-joining conversion
- Quality and retention of hires
- Strength of hiring pipeline
Why This Role Matters
This role directly contributes to:
- Service quality and customer experience
- Operational efficiency across properties
- Building a strong hospitality-led brand
