About us
Preferred job location: Thailand, Malaysia, Indonesia, Philippines or India
When you work with us, you'll find that we deliver results without compromising on respect. We value each other's differences while recognising individual strength.
We are the world's leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.
At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.
Join a supportive work environment where you'll have the tools and training you need to grow and succeed.
DHL Supply Chain is Great Place To Work certified.
Responsibilities
- Ensuring all aspects for a successful deployment are in place or planned in detail prior to and during the implementation phase
- Manage risks and ensure solutions to problems are implemented
- Ensure system configuration, training, processes, procedures, functionality, etc. are well documented and that knowledge is shared amongst the wider DHL Transport and IT community
- Ensure project milestones are delivered on time, within budget, within scope, and within agreed quality standards
- Continuous improvement/process improvement initiatives along with driving process harmonization across countries
- Liaise with DHL customers and business development staff to understand customer supply chain/transport requirements in order to provide and implement agreed solutions
- Provide functional and technical expertise relating to the TMS and assist countries with functional and technical queries
- Build strong working relationships and manage expectations of all stakeholders
- Design, develop, test, and implement standards relating to the delivery, deployment, and support of the Transport Management System, including integration components
- Develop integration standards, mapping specifications, and enhancements
- Review, assess, provide solutions, and alternatives to Change Requests raised by Transport Operations or country IT teams. Work to ensure changes are reviewed and are in line with overall product strategy and best practices
- Prioritize tasks and projects effectively, keep track of progress, ensure thorough follow-up, and be systematic in approach
- Ensure regular review of performance and corrective action plans are implemented, assist with post-implementation support, and help ensure that projects adhere to documented transition processes and that all transition requirements are met
- Design, document, develop material, and execute training relating to the TMS and any core supporting applications. Ensure SOPs, training documents, and other materials are completed and effective
- Assist with the implementation or changes of the TMS. Manage TMS scope requirements, gap analysis, functional specifications, design specifications, and UAT support. Develop detailed implementation plans to support TMS projects
- To recommend process improvements for various solutions architecture required during TMS and DeliveryConnect implementations.
- Harmonizing & standardizing disparate processes across multiple countries and cultures
- Delivering change and meeting customer expectations in a complex environment with limited resources.
- Ability to multi-task and effectively manage conflicting priorities
- Ability to work effectively across countries and cultures
- Should have a complete understanding and wide application of principles, theories, functionalities, features & concepts of TMS and DeliveryConnect.
Should be able to design, articulate and implement practical solutions to difficult & challenging problems. - Design & deploy both technical and functional solutions that align with the regional product strategy
Requirements
Minimum 3 years experience within IT, in Supply Chain (transport) industry with a TMS, preferably E2Open products
- Successful track record in Transport solutions, IT and system migration and integration and data migration
- Good understanding of multiple technologies (e,g,. Cloud Computing / SaaS, Mobile , UI, Integration, Web services)
- The role holder must be dynamic and goal orientated enabling local teams to work accordingly to the regional plans
- Displays self initiative while working as an integrated team member
Specialist level knowledge of S/W development lifecycle & support - advanced understanding of technical and software architecture
