Assistant Manager – Soft Services
Location: Hyderabad – Kokapet
Role Overview
JLL is hiring an Assistant Manager – Soft Services to manage and deliver high-quality soft FM services for a leading IT client at our GAR, Hyderabad site. This role requires strong operational expertise, stakeholder management, and the ability to maintain global workplace standards in a fast-paced corporate environment.
Key Responsibilities
Soft Services Operations
- Manage end-to-end delivery of housekeeping, waste management, pest control, pantry services, and landscaping.
- Ensure workplace readiness aligned with IT client expectations and global standards (clean desk, hygiene, and aesthetic upkeep).
- Monitor service levels through regular inspections, audits, and checklists.
Vendor Management
- Oversee vendor partners and ensure delivery as per contractual SLAs/KPIs.
- Drive performance reviews, compliance checks, and continuous improvement initiatives.
- Ensure optimum manpower deployment for 24/7 or shift-based IT operations.
Client & Stakeholder Management
- Act as a single point of contact (SPOC) for all soft services-related requirements.
- Collaborate with client stakeholders (Admin, HR, IT teams) to ensure seamless operations.
- Manage escalations effectively with quick turnaround times and high service orientation.
Workplace Experience
- Enhance employee experience through high standards of cleanliness, hygiene, and service delivery.
- Support employee engagement initiatives and workplace events in coordination with stakeholders.
- Implement best practices to create a safe, efficient, and employee-friendly environment.
Compliance & Governance
- Ensure adherence to health, safety, and environmental (HSE) standards.
- Maintain audit readiness (internal/external) with proper SOPs and documentation.
- Drive sustainability initiatives such as waste segregation, recycling, and green practices.
Reporting & Cost Management
- Track service metrics, prepare reports, and share insights with internal leadership and clients.
- Support budgeting, forecasting, and cost optimization without compromising service quality.
Qualifications & Experience
- Bachelor's degree in Hospitality, Facilities Management, or related discipline.
- 5–8 years of experience in facilities management, specifically in IT/ITES or corporate office environments.
Key Skills & Competencies
- Strong vendor and stakeholder management experience in IT setups
- Excellent communication and client-facing skills
- Ability to manage large teams and multi-shift operations
- Knowledge of global workplace standards and FM best practices
- Proficiency in MS Office and FM tools (CAFM systems preferred)
Why Join JLL
- Work with a global leader managing premium IT/GCC workplaces
- Strong career growth and learning opportunities within JLL
