RESPONSIBILITIES :
- Assist in preparing sales forecasts, setting sales targets, and developing action plans to achieve them.
- Analyze sales data to identify trends and opportunities for improvement.
- Client Relationship Management:
- Maintain strong relationships with key clients to ensure high levels of customer satisfaction and repeat business.
- Attend meetings with high-value clients to provide support to sales executives and close deals.
- Client Feedback and Improvement:
- Gather feedback from clients to identify areas for improvement and ensure the company meets or exceeds client expectations.
- Implement strategies based on client feedback to enhance the sales process.
- Sales Process Development:
- Assist in the development and refinement of sales processes and workflows to enhance efficiency and effectiveness.
- Ensure compliance with company policies and industry regulations.
- Client Engagement and Support:
- Provide clients with details of properties that meet their requirements in terms of price, size, and location.
- Offer clients a selection of properties available for sale and provide detailed information during site visits.
- Keep clients informed about the status of their offers and the progress of negotiations and contracts.
- Tailored Solutions and Negotiations:
- Develop and maintain relationships with clients by understanding their property needs and providing tailored solutions.
- Respond promptly to client inquiries via email, phone, and in-person meetings.
- Guide clients through the buying and selling process, ensuring a smooth and satisfactory experience.
- Negotiate sales terms and conditions with clients to ensure mutually beneficial transactions.
- Sales Reporting and Prospecting:
- Assist in the preparation of sales reports and forecasts for management.
- Identify and target potential clients through various prospecting techniques, including cold calling, networking, and referrals.
- Client Follow-up and Record Maintenance:
- Regularly follow up with clients to provide updates and ensure satisfaction throughout the transaction process.
- Maintain accurate and up-to-date records of client interactions and sales transactions in the companylead tracking system (Salesforce).
- Business Development:
- Continuously seek new opportunities to expand the client base and increase sales volume.
- Ensure a high level of client satisfaction by addressing any concerns or issues promptly and effectively.
- Provide ongoing support to clients and maintain long-term client relationships.
- Sales Compliance and Reporting:
- Refine sales processes, ensure compliance with regulations, and prepare comprehensive sales reports.
- Collaborate with the internal marketing team for outdoor activities like stall activities.
II. Professional Development:
- Attend industry events, conferences, and networking functions to build professional relationships and identify new business opportunities.
- Contributing to the professional development of self.
III. Documentation:
- Daily Sales Reports:Summaries of daily sales activities, including number of calls made, meetings conducted, deals closed, and client interactions.
- Weekly/Monthly Sales Reports:Aggregated data showing sales performance, target achievement, and revenue generated.
- Sales Forecast Reports:Projections of future sales based on current trends, pipeline status, and historical data.
- Sales Pipeline Reports:Status of all potential sales leads, stages in the sales process, and expected close dates.
- Sales Activity Reports:Detailed logs of sales activities, including client meetings, site visits, and follow-up actions.
- Client Contact Logs:Records of all communications with clients, including emails, phone calls, and meeting notes.
- Client Feedback Reports:Summaries of feedback received from clients and actions taken to address their concerns.
- Customer Satisfaction Surveys:Data collected from surveys conducted to measure client satisfaction levels.
- Stock Availability Reports:Real-time updates on the availability of properties, including total, available, and sold units.
- Property Details Sheets:Comprehensive details of each property, including price, size, location, and amenities.
- Sales Process Guidelines:Standard operating procedures for sales activities, from lead generation to closing deals.
- Workflow Diagrams:Visual representations of the sales processes and steps involved.
- Compliance Checklists:Lists to ensure all sales activities comply with company policies and industry regulations.
- Client Registration Forms:Completed forms for new clients, including their personal and contact information.
- Transaction Records:Detailed records of all sales transactions, including contracts, payment receipts, and registration documents.
- Lead Generation Reports:Data on leads generated from various sources, including cold calling, networking, and referrals.
- Marketing Activity Reports:Reports on outdoor marketing activities, including events, stalls, and promotions.
- Customer Support Logs:Records of customer inquiries and the actions taken to resolve them.
- Issue Resolution Reports:Summaries of any conflicts or issues within the sales team and the steps taken to resolve them.
IV. Behavior and Safety:
- Establishing a safe, purposeful and stimulating environment for colleagues
- Maintaining good relationships with Clients
- Being a positive role model and demonstrating consistently the required traits and attitudes
V. Teamwork and Collaboration:
- Participate in department or other meetings and provide constructive inputs for improvement
- Working as a team member and identifying opportunities for working with colleagues and sharing the development of effective practice with them
- Ensuring that colleagues working with you are appropriately involved in supporting learning and understand the roles they are expected to fulfil
