Assistant Manager, RMA (Return Material Authorization) and Logistics - Vendor Returns

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Assistant Manager, RMA (Return Material Authorization) and Logistics - Vendor Returns

In this role, candidate need to collaboratewithteams in ordertoaccomplishtheallocatedtasks.

Responsibilities

• Responsible for incoming Return requests in a timely manner.

• Manage an active case load of RMAs on a regular basis.

• Apply for RA (Return Authorization) numbers with our distributor and vendor partners.

• Regularly follow up with distributors/vendors for all pending return authorizations to ensure they are processed in a timely manner.

• Escalate to management any unresolved and/or aging RMA requests that exceed specified timeframes.

• Build and improve relationships with vendor partners in order to maintain awareness of all returns processes and expectations.

• Accurately process all Return requests and update ERP.

• Create credit memo's and offsetting debit memo's in ERP for all approved RMA's.

• dentify and troubleshoot complex RMA issues (lost shipments, damages, partial credits, subscription cancellations, etc.)

• Work with distributors and/or vendor partners on discrepancies (returns that fail to meet authorized guidelines)

• Prepare pre-paid courier labels for non-complex, low-value orders and send to customers.

• Facilitate and coordinate more complex deliveries for high-value orders on behalf of our customers.

• Work closely with internal stakeholders and cross-functional teams to address customer returns related issues.

• Actively provide feedback on day-to-day process improvements

• Work with other groups within Customer Operations, Sales, Billing, A/R, A/P, and Vendors to mitigate financial risk/exposure and recovery of write-off inventory

Qualifications we seek in you!

Minimum Qualifications / Skills

• University graduate

• Excellent verbal and written communication skills with the ability to interact with internal and external stakeholders at all levels.

• Customer service orientation with effective problem-solving abilities and strong analytic skills

• Strong attention to details and high regard for data accuracy

• SAP experience is an asset

• Process/Domain Experience:

• SCM Inbound Logistics

• SCM Outbound Logistics

• Return Material / RMA

• ERP - SAP or Oracle

Preferred Qualifications/ Skills

• Ability to learn quickly