About Organization - IGT Solutions Pvt Ltd
IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, digital services & BPM company committed to deliver innovation and business excellence for our 75+ marquee customers across the global technology sector. We have a global delivery footprint, spread across 19 centres in 11 countries, with 25,000 CX and Technology experts from 35+ nationalities.
Profile Summary:
About the Role
We are seeking a seasoned professional to join our Risk & Compliance team as an Assistant Manager. This role requires strong expertise in audits, certifications, Process investigations, and compliance frameworks. You will lead compliance initiatives, oversee risk assessments, and ensure adherence to regulatory, contractual, and industry standards across our BPO vertical.
Key Responsibilities
- Lead, conduct and manage Contractual audits across processes to ensure compliance with contractual, statutory and regulatory requirements
- Assistant leadership in deployment of ISO 27001, ISO 9001, and PCI DSS certifications for the entity.
- Collaborate with process owners to identify, track, and close audit gaps
- Conduct risk assessments & develop risk treatment plans using established methodologies for operations
- Establish and maintain regular compliance reviews and cadence with leadership
- Analyze data to identify risk trends and incorporate insights into reports and dashboards
- Recommend and implement process improvements to mitigate risks and strengthen controls.
- Represent Risk & Compliance in client calls, meetings, and reviews per the defined frequent intervals
- Lead Process investigation in collaboration with Operations, HR and leadership
- Develop and deploy processes & policies for Privacy & Security Management Systems to meet data protection requirements
- Lead the Integrity team in conducting preventive audits to proactively identify risks and minimize the potential incidents
- Provide support in ad-hoc compliance activities as assigned by leadership
Candidate Profile
- Graduate degree required
- Professional certifications (Lead Auditor/Implementer ISO 27001, PCI DSS, etc.) preferred, not mandatory.
- 5-7 years of relevant experience in risk & compliance, audit, or governance roles.
- Proven experience in risk assessment & treatment using different methodologies for operations and enablement functions.
- Strong communication, presentation, and stakeholder management skills.
- Analytical mindset with proficiency in MS Office (Excel, Word, PowerPoint).
- Fluent in English (written and verbal).
- Knowledge of the travel domain will be an added advantage.
- Comfortable with rotational shifts to support client audits and initiatives.
- Solid understanding of risk & compliance frameworks
Why Join Us
- Be part of a growing Risk & Compliance function that directly contributes to organizational resilience and client trust.
- Gain exposure to global standards and certifications (ISO 27001, ISO 9001, PCI DSS, Data Protection) and build expertise in high-demand compliance areas.
- Opportunity to grow into managerial roles, with clear career progression and mentorship from experienced leaders.
- A culture that emphasizes integrity, accountability, and continuous learning, ensuring both professional and personal growth.
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
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