Assistant Manager - Remittances

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

1. Responsible for enterprising the reconciliation of the payment transactions posted on the mainframe which involves funds and transactions reconciliation on daily basis thereby mitigating the financial risk for the organization.
2. The role is also responsible for monitoring, verifying and reconciliation by reviewing transactions / discrepancies to share the accurate report.

Role Accountability

1. Monitor and reconcile the transactions for all the payment & MEMI transactions and prompt response to the deliverables raised by the management/ vertical leader
2. Assist in the development and execution of tracking and reporting of remittances processes
3. Maintain team procedures/ process / compliance process for payments/ MEMI / BBPS process provide regular management reporting to seniors / management
4. Ensure reconciliation of the count Vs exceptions for the inflow and the posted data for payment and MEMI transactions, Value for the payments / MEMI with the bank statements
5. Identify the duplicate transactions / multiple transactions and highlight to the management
6. Facilitate Audit for the suspense / transaction file / rejects transactions with the V+ posting
7. Track the payment inflow and exceptions highlight and proactively analyze the reason for any abrupt trend
8. Identify trends of the issues causing expectations and conduct deep-dives into technical issues to investigate and fix root causes spanning multiple teams and vendors
9. Develop strong and effective relationships with critical aggregators
10. Raise proactive alert to business and building ongoing MIS /checks on any reconciliation issue/ abrupt payment trend/ multiple transaction ..etc.(all exceptions)
11. Work with IT team and project managers on the key projects that are re-shaping the exception identification, communication and resolution models
12. Ensure business logics to be changed whenever required on any issue raised & amendment of the agreement incase required
13. Rectify the duplicate transactions and debit the customers account
14. Prepare and publish MIS/business dashboards to relevant stakeholders
15. Perform process documentation and compliance adherence

Measures of Success

1. Automation % as per MOU
2. No. of process enhancement initiatives recommended
3. Adherence to operational SLAs (Recon TAT, Recon Coverage, Open item Closure TAT etc.)
4. No. of adverse observations in internal/external audit
5. Timely and accurate reporting of MIS/business dashboards
6. Process Adherence as per MOU

Technical Skills / Experience / Certifications

1. Understanding of core systems like V+/CardOne
2. Knowledge of payment processes and associated payment platforms (UPI, IMPS, VMT, etc.)

Competencies critical to the role

1. Analytical Ability
2. Detail orientation
3. Process Orientation
4. Verbal and written communication

Qualification

Post Graduate/Graduate in any Discipline

Preferred Industry

BFSI