Assistant Manager Recreation

The Assistant Manager Recreation assists in the overall operation and control of the spa and wellbeing activities. This role is responsible for the entire operation of the Spa Fitness facilities including consultations, reservations, treatments, retailing, spa cuisine, fitness exercise programs and the exercise studio.

What will I be doing

As the Assistant Manager Recreation, you will be responsible for performing the following tasks to the highest standards:

• Meet and exceed guests expectations through monitoring and making improvements.
• Assist the Recreation Manager in completing all tasks.
• Responsible for the membership sales of the fitness centre, making and completing the membership sales plan.
• Develop good relationships with hotel guests and Fitness Centre members.
• Select Fitness Instructors for Fitness Centre members and make course plans.
• Responsible for the efficiency and profitability of the Fitness Centre and Spa operations.
• Identify problems and report to the Director of Operations for improvement and resolution, providing relevant information to the Management.
• Interview, train and evaluate Fitness Centre and Spa staff.
• Encourage and motivate employees to improve work efficiency.
• Participate and make equipment maintenance plans as well as sign maintenance contracts with equipment suppliers when necessary.
• Control and manage the consumption of guest supplies, effectively control costs.
• Take inventory of operating equipment regularly and take appropriate actions.
• Ensure good behaviour of staff at all times in the Spa, Fitness Room and all areas of the hotel and that they act in compliance with Hilton s brand standards.
• Ensure that all items are ordered, stored and claimed according to set standards, recording all Items within the warranty period in the accounts.
• Keep abreast of industry trends and competitors while coming up with new ideas for business improvement.
• Work closely with the market development team to explore current and future business development strategies.
• Provide monthly reports to the COO and CFO.
• Adhere to hotel safety policies, emergency rules and procedures.
• Ensure that team members fully understand and follow the contents of the team members handbook.
• Perform other reasonable duties as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for

• An Assistant Manager Recreation serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• 5 years related experience including 3 years of experience in Spa operations or equivalent combination of education and experience.
• Relevant knowledge of health clubs and spas.
• Fluent in written and spoken English to meet business needs.
• Strong knowledge of all spa treatments and services, fitness services as well as retail products available in the Spa & Fitness department.
• Able to train, lead, provide guidance and develop team members.
• Able to interact well with guests, employees and third parties.
• Possess strong problem solving and organizational skills.
• Good interpersonal skills to provide overall guest satisfaction.
• Able to work under pressure and deal with stressful situations during busy periods.