Assistant Manager Quality / Quality Team Leader

Key Responsibilities

• Drive transaction quality to enhance customer experience
• Conduct regular audits and ensure strong governance on quality checkpoints
• Manage QA team operations and delegate responsibilities effectively
• Handle root cause analysis and customer escalations efficiently
• Create and implement a calendar for calibration and tape review sessions
• Analyze quality parameters and implement improvement plans
• Mentor and develop QA team members for performance enhancement
• Prepare quality data for management business reviews (MBR, QBR)
• Maintain effective client relationships and lead quality initiatives
• Contribute to continuous process improvements with a focus on operational excellence