Assistant Manager - PT Business Operations Commercial

Regional Accounts : 228 customers - Tamil Nadu

Order entry (SAP P13 system, contract pricing, Promo validation, FOC orders)

Back-order management (Price change request, order validation, order rejections)

Bottleneck management (Exception management - Customer order allocation)

Approval Framework (Plant change, credit limits, incompletion log)

Material availability

Customer Returns & Claim Management:

C4C - service tickets process & closure (Complaints & all queries)

Creation of work-on, CQS processing

Customer logistics (Fine distribution):

LDC Inbound & Outbound collaboration with stakeholders (Chennai)

Transport debit notes & insurance claims recovery

Weekly visit to LDC

Commercial Operations:

AR management - collections, OD, defaulters, risk mitigation & dunning

Channel finance - Onboarding new accounts, co-ordination with customer, bank & sales team

Customer credit management (queries & enhancement request)- South region

CD statements, CN postings (region specific)

Local vendor bills validation & payment co-ordination with OSP (FSR)

Demo Inventory management -Co-ordination with RSM (Respective Sales office)

Qualifications

MBA(finance)/ M.Com