Assistant Manager - Process Training - Travel/GDS

Role:

Training: Training new hire batches on pre-process & Process which includes domain, communications, soft skills and travel induction

People Management: Should be able to identify EWS (Early Warning Signals), provide feedback, create coaching environment

Key Accountability:

Hiring: Hiring candidates as per client and process requirement on all communication parameters

Training Performance: End to end responsibility of training deliverables like throughput, certification, early production performance, etc. Conduct interventions during process training and nesting.

Detailed daily New Hire training review

Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accurately

Content Creation: Should be able to conduct TNI (Training Need Identification) and make changes in pre-process training plan accordingly

Knowledge Management: Ensure floor agents go through timely monthly check, floor refreshers, etc.

Stakeholder Management: Should be able to manage internal communication with peers, stakeholders and clients

Coordination: Conduct interventions during process training and nesting

TNI Refreshers: Identify agent strengths to identify areas of improvement and provide concrete work plan for improvement. Create intervention plan basis TNI including SBS, one on one coaching, briefing, classroom sessions, on floor activities

Special Role Requirement:

Excellent written and verbal communications. Bilingual in English and German

Should be willing to work in 24*7 environment, (5 days)

Should be willing to work in non-weekend offs

Proficiency in MS office

Travel ready

Qualification : -

Work Experience:

Travel Experience: +3 Years

Training Experience: Should have sound understanding of the training function and should have spent +2years in training department

Corporate travel experience

Certification/ Domain Certification (If Applicable): GDS Certifications will be an added advantage.