Assistant Manager - Process Excellence & Projects - Global Service Centre

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door.

About DP World Global Service Centre

DP World's Global Service Centre (GSCs) are key enablers of growthdelivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World's growthand business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best.Join us and be part of an amazing team that is transforming the future of world trade.

Role Purpose:

The Senior Process Analyst (IC - Assistant Manager) is responsible for hands-on execution of process mining, detailed process mapping, SOP creation, and analytical support for process transformation initiatives across the Marine Services vertical.

The role supports enterprise-wide transformation by converting process diagnostics and AI-generated insights into structured documentation, process variants analysis, and optimization opportunities, under the governance and direction of the Sr Manager / AGM - Process Transformation

Designation:Senior Process Analyst (Assistant Manager - Process Excellence & Projects - Global Service Centre)

Base Location:Navi Mumbai

Reporting to: Sr Manager / AGM - Process Transformation

Key Role Responsibilities:

Detailed Process Mapping & Documentation

• Execute end-to-end and sub-process level mapping (L4/L5) for Marine Services processes.

• Develop process flows, value stream maps, SIPOCs, and supporting documentation.

• Capture volumes, frequencies, exceptions, and system touchpoints accurately.

SOP Development & Maintenance

• Create and maintain detailed SOPs, work instructions, and process narratives.

• Ensure SOPs are clear, role-based, audit-ready, and aligned to governance standards.

• Support version control and periodic SOP reviews.

Process Mining & Variant Analysis

• Execute process mining activities using approved tools and datasets.

• Identify process variants, deviations, rework loops, and inefficiencies.

• Highlight gaps between as-is and to-be processes.

AI & Data Insight Support

• Analyze AI-generated insights and dashboards to support root cause analysis.

• Translate data outputs into structured observations and improvement hypotheses.

Optimization & Improvement Identification

• Identify opportunities for:

• Process simplification and standardization

• Productivity improvements

• Risk and control strengthening

• Digitization and automation readiness

• Support benefit estimation and impact assessment.

Automation & Digital Enablement Support

• Collaborate with Automation, IT, and Digital teams to support RPA, system, and AI initiatives.

• Provide detailed process inputs required for automation design and implementation.

Stakeholder Coordination

• Work closely with Front Office and GSC teams across ISC and EU to gather inputs and validate process documentation.

• Support workshops, interviews, and walkthroughs with process owners.

Governance & Quality Adherence

• Ensure all process artifacts comply with defined governance, quality, and documentation standards.

• Support audit queries and governance reviews as required.

Reporting & Progress Tracking

• Provide regular updates on mapping progress, issues, and dependencies to the reporting manager.

• Maintain repositories for process documents and supporting data.

• Actively contribute ideas and insights to continuous improvement and transformation initiatives within Marine Services.

Skills & Competencies:

• Strong understanding of process mapping, SOP development, and process documentation standards.

• Exposure to process mining concepts, tools, and data-driven analysis.

• Working knowledge of Lean / Six Sigma methodologies.

• Basic to intermediate exposure to automation, RPA, and AI-enabled process analysis.

• Good understanding of ERP systems and operational workflows.

• Strong analytical, documentation, and communication skills.

• Ability to identify process variants, inefficiencies, and improvement opportunities.

• Strong attention to detail and analytical rigor.

• Working exposure to process mining tools and digital enablement initiatives.

• Ability to support automation and AI initiatives through accurate process inputs

• Ability to interact with Front Office and GSC stakeholders professionally.

• Clear written and verbal communication skills

• Engage with Marine Front Office teams across ISC & EU to support process discovery and validation.

• Collaborate with GSC teams to ensure accurate and timely process documentation.

• Support transformation initiatives through structured analysis and documentation.

• Contribute to continuous improvement culture within the Marine Services GSC.

Education & Qualifications:

• 5-8 years of experience in process analysis, mapping, and documentation.

• Strong hands-on experience creating L4/L5 process maps and SOPs.

• 3-5+ years hands-on experience in process documentation and governance roles

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.