Location Name: Mapusa
Job Purpose
This position is open with Bajaj Finance ltd.
Duties And Responsibilities
- Track and improve key performance indicators such as query resolution time, repeat queries etc
- Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks
- Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams
- To liaise with IT team, Ops and other team to ensure early resolution of sales query
- Support regular and adhoc data analysis on business metrices
- Plan and execute time bounded projects on Geo – expansion
- Liase with internal teams such Admin, IT, HR for launch of new branches
- Track and monitor productivity of branches under Geo-expansion
- Work on delivering critical business projects as assigned from time to time.
- Provide relevant data points for Management reporting
Required Qualifications And Experience
- Graduate/ Post Graduate
- With relevant experience of 1-2 prior work experience in the Financial Services Industry would be an added advantage.
- Excellent communication skills.
- Exceptionally high motivational levels and needs to be a self-starter
